Site Service Specialist - Brisbane

Hidrive Group; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary on offer

Collaborative, high-performance team

Growth opportunities

Job summary

Hidrive is seeking a Site Service Specialist at our Brisbane office to coordinate after-sales service activities and manage customer enquiries. The role requires strong administrative and communication skills to deliver a seamless customer experience from enquiry to service completion.

You will report to the National Service Manager and work with a national service team to plan, schedule and deliver service activities while maintaining accurate records in business systems.

Qualifications

• Previous experience in customer service or service coordination.
• Strong computer literacy with ERP/CRM and MS Office.
• Excellent verbal and written communication.
• Ability to manage multiple priorities and maintain records.

Responsibilities

• Serve as the primary contact for service enquiries and after-sales support.
• Manage the complete service work order lifecycle from creation to closure.
• Coordinate activities between customers, technicians, and operations.
• Maintain accurate records in internal systems and customer databases.
• Process warranty claims and support continuous improvement in service delivery.
• Collaborate across Hidrive to align service delivery with revenue goals.

Skills

Customer service

Service coordination

Administration

MS Office

Communication skills

Tools

ERP/CRM systems

MS Office

Service management software

Job description

This is a pivotal opportunity to join Hidrive as a Site Service Specialist at our Brisbane location. The successful candidate will play a key role in delivering an exceptional customer experience by coordinating after-sales service activities, managing customer enquiries and ensuring the efficient administration of service operations.

Reporting directly to the National Service Manager, this position forms part of a national service team responsible for delivering responsive, professional, and value-driven support to Hidrive customers across Australia. As the central point of coordination between customers and internal teams, the Site Service Specialist is responsible for managing service workflows, maintaining customer communication, and ensuring service requirements are effectively planned, scheduled and delivered.

This is a highly customer focused (office based) role requiring strong administrative, organisational, communication and computer skills. Success in the role depends on the ability to manage multiple priorities, maintain accurate records within business systems and provide a seamless customer experience from initial enquiry through to completion of service activities.

Main Accountabilities

• Serve as the primary point of contact for customers regarding service enquiries, warranty requests, and after-sales support.


• Deliver a consistently high standard of customer service through professional communication, timely follow-up, and proactive issue resolution.


• Manage the complete service work order lifecycle, including job creation, quotation preparation, scheduling, customer updates, invoicing support, and closure.


• Coordinate service activities between customers, technicians, operations teams, and suppliers to ensure efficient and on-time delivery.


• Maintain accurate records and manage service-related information within internal business systems and customer databases.


• Process and administer warranty claims, ensuring documentation is complete and customer expectations are effectively managed.


• Work closely with operational and revenue teams to scope, plan, cost, and schedule service requirements.


• Identify and support after-sales revenue opportunities through excellent customer relationship management.


• Prepare service documentation, reports, correspondence, and customer communications.


• Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.


• Collaborate across the wider Hidrive organisation to achieve shared business objectives.

Qualifications, Skills & Experience

• Previous experience in a customer service, service coordination, administration or after-sales support role.


• Strong computer literacy and confidence using business systems, Microsoft Office applications, ERP/CRM systems and service management software.


• Excellent verbal and written communication skills with the ability to build positive customer relationships.


• Demonstrated ability to manage multiple priorities, schedules, and administrative tasks in a fast paced environment.


• Strong attention to detail and commitment to maintaining accurate records and documentation.


• Customer focused mindset with a passion for delivering exceptional service experiences.


• Experience coordinating work orders, quotations, scheduling, warranty claims, or service administration is highly regarded.


• Sound business and commercial awareness.


• Strong organisational and problem-solving skills.


• Ability to work collaboratively with multiple internal stakeholders and customers.

What we Offer

• Competitive salary on offer


• Work within a collaborative, high-performance team environment


• Enhance your skills and grow with the company

More about Hidrive

Hidrive is the only Australian manufacturer of service bodies for utes, trailers and trucks with a company owned national installation network. This enables us to offer ISO9001 quality, compliance and fleet consistency with an on-time guarantee nationally. We also manufacture our own shelves, benches, drawers, towbars and dozens of other accessories. Hidrive’s light and durable aluminium ute canopies maximise payload and have been continually improved since the 1990s. Engineered more like an aircraft fuselage than a traditional heavy steel box, Hidrive ute canopies are Australia’s most popular and have proven bulletproof in the field for decades.