Brisbane Service Leader: Field & Workshop Excellence

HOERBIGER; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Job summary

HOERBIGER is seeking a senior service operations leader to head the Brisbane branch, directing field service and workshop activities with a focus on safety, quality, and customer satisfaction. You will shape a growing service function, develop a high-performing team and drive operational excellence across scheduling, resources, and workflows.

You will lead a team of technical professionals, foster collaboration with customers, and ensure commercially sound outcomes while aligning with

Qualifications

• Leadership capability to guide cross-functional teams in a technical service environment.
• Experience in managing field service and workshop operations with strong planning skills.
• Proven ability to build trusted customer relationships and deliver consistent experience.
• Knowledge of Ariel compressors and Waukesha gas engines is advantageous.
• Commitment to safety, quality, environmental standards and compliance.
• Strong problem-solving mindset with practical, improvement-focused decisions.
• Ability to manage multiple service demands while ensuring delivery quality.
• Clear stakeholder management across customers, teams and cross-functional colleagues.
• Experience with service-management, ERP and scheduling systems to improve efficiency.

Responsibilities

• Lead Brisbane branch field service and workshop operations, ensuring safe and high-quality outcomes.
• Develop and coach technical professionals, building capability and a high-performing culture.
• Drive scheduling, resource allocation and workflow management to improve efficiency.
• Build long-term customer relationships through proactive communication and timely issue resolution.
• Resolve service escalations professionally, aligning with customer expectations.
• Champion safety, quality and environmental compliance across all activities.
• Improve systems and processes through continuous-improvement initiatives.
• Support branch profitability by optimizing resources and delivering strong commercial outcomes.

Skills

Leadership

Service operations

Customer partnerships

Safety & quality

Problem solving

Planning & prioritization

Communication

Systems knowledge

Technical background

Mobility

Education

Trade qualification in Fitting & Machining

Job description

HOERBIGER is seeking a senior service operations leader to head the Brisbane branch, directing field service and workshop activities with a focus on safety, quality, and customer satisfaction. You will shape a growing service function, develop a high-performing team and drive operational excellence across scheduling, resources, and workflows.

You will lead a team of technical professionals, foster collaboration with customers, and ensure commercially sound outcomes while aligning with