Senior Client Advisor | Full-time | Gold Coast

Tiffany & Co.; Gold Coast City; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Generous salary and merchandise benefit

Milestone gifts

Career growth opportunities

Training and mentoring

Global networking

Job summary

Tiffany & Co. is seeking a Senior Client Advisor for its Gold Coast store in Queensland. You will deliver the Tiffany Experience through strategic clienteling, product expertise and proactive follow-up to meet and exceed sales targets.

You will mentor teammates, support store operations and champion the highest luxury standards in service and presentation. Relevant jewelry experience and Gemology credentials are preferred.

Qualifications

• Minimum two years retail experience, preferably in jewelry.
• Demonstrated problem-solving ability.
• Excellent verbal and written communication skills.
• Strong customer service ethics and relationship building.
• Flexibility to work evenings, weekends and holidays.
• Prior senior sales experience a plus.
• Gemology certification preferred.

Responsibilities

• Understand and execute on annual Net Sales plan through premium client engagement.
• Assist customers with merchandise selections using consultative selling.
• Cultivate customers with personalized interactions and follow-up.
• Support store management with opening/closing duties and floor operations.
• Coach and mentor junior Client Advisors to maximize sales performance.
• Ensure health, safety and welfare of staff and customers on site.
• Maintain Tiffany’s luxury standards in presentation and service.

Skills

Clienteling

Sales excellence

Product knowledge

Communications

CRM

Team coaching

Retail luxury service

Education

Gemology Certificate/Diploma (preferred)

Tools

CRM

Word

Excel

Job description

About the role

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

Job Description

About the role

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.

In this exciting role you will honor the customer by delivering the highest standards of Tiffany’s customer service, utilizing strategic selling, product expertise and proactive client follow up.

You will demonstrate the drive and ability to achieve and exceed individual sales plan, clienteling and sales targets. You will also support the team with effective sales coaching to maximize overall sales effectiveness. You will support the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.

We are currently a seeking strong, passionate Senior Client Advisor in Tiffany & Co.'s Gold Coast Store.

Responsibilities

• Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards
• Cultivate customers with personalized interactions
• Learn and execute practices to achieve high client repeat rate
• Embody and inspire the highest luxury standards in presentation and behavior
• Manage customer issues/complaints
• Become an active member of store team to support the initiatives and efforts of the store and the company
• Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
• Support Client Advisors in achieving their sales plans through mentoring and coaching

Experience

• Minimum two years retail experience preferably within the jewelry industry
• Previous expert selling experience
• Demonstrable problem-solving ability
• Strong customer service ethics
• Excellent communications skills – verbal and written
• Strong computer skills – Word, Excel and CRM
• Flexible working availability, including evenings, weekends and public holidays
• Previous experience in a luxury retail environment
• Previous senior sales experience
• Gemology Certificate/Diploma preferred

Benefits And Perks

• Generous salary, employee merchandise benefits and milestone gifts.
• High performing, caring, fun and dynamic team.
• Culture focused on collaboration, innovation, wellbeing and growth.
• Endless career opportunities with the world's largest luxury group - LVMH!
• Never-ending training and individual up-skilling opportunities.
• Great mentoring from highly experienced management team.
• Global opportunities for networking and cross-collaboration.
• Wellbeing and Charitable Giving/Volunteering Program.
• A vibrant, positive and socially connected team environment.

About The Business

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands. The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence with a reputation for the finest jewelry and effortless style.

For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Blue Box. White Ribbon. That's a wrap.