Brisbane East Retail Consultant — Customer Tech Solutions

Optus Enterprise; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay and product discounts

Connected Days (two paid)

Parental leave (up to 16 weeks)

Diversity and belonging communities

Wellbeing support

Training and career development

Job summary

Optus is building a Brisbane East retail team, inviting candidates to join Wynnum, Capalaba and Victoria Point stores as Retail Consultants. You will help customers with phones, internet and support, explaining solutions clearly and guiding decisions to enhance satisfaction. You’ll learn across leadership tracks and grow within Optus.

This role emphasizes teamwork, positive customer experiences, and ongoing training to support your career path in retail operations and beyond.

Qualifications

• Experience in retail or customer-facing environments is preferred.
• Excellent communication and active listening skills.
• Willingness to learn about Optus products and services.
• Availability to work across retail trading hours, including weekends.

Responsibilities

• Assist customers in selecting products, services and solutions.
• Explain technology in clear, practical terms.
• Guide customers to informed decisions and provide support with care.
• Handle questions and issues professionally to maintain customer satisfaction.
• Contribute to store goals and follow established processes and standards.
• Collaborate with team to create a positive store experience every day.

Job description

Optus is building a Brisbane East retail team, inviting candidates to join Wynnum, Capalaba and Victoria Point stores as Retail Consultants. You will help customers with phones, internet and support, explaining solutions clearly and guiding decisions to enhance satisfaction. You’ll learn across leadership tracks and grow within Optus.

This role emphasizes teamwork, positive customer experiences, and ongoing training to support your career path in retail operations and beyond.