Retail Sales and Service Consultant | Brisbane East

Optus; Brisbane; On-site; AUD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay and product discounts

Connected Days (two paid)

Parental leave (up to 16 weeks)

Diversity and belonging communities

Wellbeing support

Training and career development

Job summary

Optus is building a Brisbane East retail team, inviting candidates to join Wynnum, Capalaba and Victoria Point stores as Retail Consultants. You will help customers with phones, internet and support, explaining solutions clearly and guiding decisions to enhance satisfaction. You’ll learn across leadership tracks and grow within Optus.

This role emphasizes teamwork, positive customer experiences, and ongoing training to support your career path in retail operations and beyond.

Qualifications

• Experience in retail or customer-facing environments is preferred.
• Excellent communication and active listening skills.
• Willingness to learn about Optus products and services.
• Availability to work across retail trading hours, including weekends.

Responsibilities

• Assist customers in selecting products, services and solutions.
• Explain technology in clear, practical terms.
• Guide customers to informed decisions and provide support with care.
• Handle questions and issues professionally to maintain customer satisfaction.
• Contribute to store goals and follow established processes and standards.
• Collaborate with team to create a positive store experience every day.

Job description

At Optus, connection is at the heart of everything we do, helping millions of Australians stay connected while creating meaningful customer experiences every day.

We're building a talent community across the Brisbane East store cluster, including Wynnum, Capalaba and Victoria Point, for future casual, part-time and full-time Retail Consultant opportunities.

As a Retail Consultant, you'll play an important role helping customers while building skills and experience that can support future career opportunities. Whether they're choosing a new phone, setting up internet or looking for support when something hasn't gone to plan, you'll take the time to understand their needs, make technology easier to navigate and connect them with the right solutions.

You'll be joining a team that supports one another, works towards shared goals and takes pride in helping both customers and teammates succeed.

Along the way, you'll gain experience, confidence and skills that can open doors across leadership, customer experience, operations and many other career pathways within Optus.

What You'll Do

Success in this role comes from balancing great customer experiences with the everyday responsibilities that help a store run well, from achieving team goals to following the processes that keep customers and the business safe.

• Help customers find the right products, services and solutions for their needs
• Make technology easier to understand through clear conversations and practical advice
• Guide customers through decisions so they feel informed and confident in their choices
• Support customers through questions, concerns and unexpected issues with care and professionalism
• Contribute to customer experience, sales and store goals while following the right processes and standards
• Work closely with your team and continue learning to create a positive store experience every day

What You'll Bring

• Enjoy connecting with people and helping them feel confident about their choices
• Bring curiosity and take the time to understand what someone really needs
• Feel comfortable talking about products, services and technology and be excited to learn
• Enjoy balancing great customer experiences with shared team goals
• Stay positive, adaptable and solution-focused when challenges arise
• Take pride in following through and doing things the right way
• Enjoy being part of a team and contributing to shared success
• Can work across retail trading hours, including weekends and peak trading periods

Why Optus?

A role in retail can be the start of something much bigger.

You'll be part of a team that supports your growth, celebrates progress and helps you build skills that can open doors across Optus and beyond. Whether you're looking for your first role, a fresh challenge or a long-term career, you'll have opportunities to learn, build confidence and grow in a way that works for you.

Alongside the experience you'll gain, you'll have access to benefits and support that help you bring your best to work and life.

• Competitive pay, Optus product discounts and exclusive partner offers
• Two paid Connected Days each year for eligible employees to focus on whatever matters most to you
• Up to 16 weeks paid gender-neutral parental leave for eligible employees
• Employee-led communities that celebrate diversity, inclusion and belonging
• Free 24/7 wellbeing and counselling support for you and your family
• Ongoing training, coaching and career development opportunities

If you're looking for a welcoming place to learn, contribute and start your next chapter, we'd love to hear from you.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity