Brisbane Duty Manager: Guest Experience & Ops Lead

Affinity Migration Group Pty; Coffs Harbour City Council; On-site; AUD 77,000 - 85,000; Full time

Job summary

EVT Connect Hospitality in Brisbane is seeking a Duty Manager to drive guest experience and operational performance across the hotel. You will lead front-of-house, financial controls, and ensure adherence to brand standards and regulatory requirements.

The role may involve covering other properties within the region as required. You will manage daily operations, coach staff, and work with the Hotel Manager to optimise revenue and guest satisfaction.

Qualifications

• Experience in hospitality operations and guest services.
• Ability to lead a team and deliver brand standards.
• Knowledge of local regulations and hotel procedures.

Responsibilities

• Drive engagement and product quality of operation.
• Coordinate activities to maximise performance and ROI.
• Provide direction to employees to complete duties and ensure compliance with standards.
• Adhere to hotel emergency procedures and regulatory requirements.
• Roster staff according to business needs and awards.
• Coach and mentor team to deliver high guest satisfaction.

Skills

Guest service leadership

Staff coaching

Operations management

Budgeting

Job description

EVT Connect Hospitality in Brisbane is seeking a Duty Manager to drive guest experience and operational performance across the hotel. You will lead front-of-house, financial controls, and ensure adherence to brand standards and regulatory requirements.

The role may involve covering other properties within the region as required. You will manage daily operations, coach staff, and work with the Hotel Manager to optimise revenue and guest satisfaction.