Duty Manager - (Af285 - Ghta-2591-482-1)

Affinity Migration Group Pty; Darwin; On-site; AUD 77,000 - 85,000; Full time

Job summary

EVT Connect Hospitality in Brisbane is seeking a Duty Manager to drive engagement and ensure top-notch guest service across its hotel operations. The role requires leadership to coordinate activities that maximise performance and ROI while upholding brand standards and safety regulations.

The ideal candidate will manage daily operations, lead a team, and be prepared to support other properties within the region as needed. 38 hours per week with a competitive salary of 77K-85K per year.

Responsibilities

• Drive overall engagement and product quality of the operation by managing and coordinating activities to maximise performance, profitability and ROI.
• Create a positive and productive work environment, ensuring superior guest service and directing employees to complete duties while complying with quality and brand standards.
• Adhere to local government regulations concerning hotel emergency procedures, safety, and other regulatory requirements and implement policies and hotel operating procedures.
• Provide support on hotel operating systems and implement policies and procedures across properties as needed.
• Be flexible to support other properties within the area or by agreement in another State.

Job description

Job Description

Position: Duty Manager
Location: Brisbane
Salary Range: 77K-85K
Job Type: Full Time | 38 hours/week

EVT Connect Hospitality is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognised hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel. Holiday Inn Express Sydney Airport is a modern hotel conveniently located just minutes from Sydney’s Domestic and International Airport terminals. Designed for both business and leisure travellers, the hotel offers comfortable, well-equipped rooms, complimentary breakfast, and high-speed Wi-Fi to ensure a seamless and efficient stay. Guests also benefit from easy access to Sydney CBD and nearby attractions, making it an ideal choice for short stays, stopovers, and business trips.

As Duty Manager, you will drive the overall engagement and product quality of the operation by managing and coordinating activities to maximise performance, profitability and return on investment. Create a positive and productive work environment, ensure superior guest service is delivered, providing direction to employees to complete their duties and ensure compliance with quality and brand standards. You will adhere to the local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements and will implement policies, procedures and provide support on hotel operating systems.

As Duty Manager there is an expectation that you will be flexible to support other properties as required within your area, or by agreement in another State.

Our Service Style, Mission Made Easy, is built upon three Service Behaviours that drive everything we do:

• Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
• Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
• Be On It! We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS