Brisbane Duty Manager - Lead Guest Experience & Ops

Affinity Migration Group Pty; Port Macquarie; Sur place; AUD 77 000 - 85 000; Plein temps

Résumé du poste

EVT Connect Hospitality is seeking a Duty Manager for our Brisbane operation. You will drive guest service quality, supervise daily activities, and ensure compliance with brand standards and safety regulations across the property.

The role covers coordinating shifts, stock control, and adherence to the Hospitality Industry (General) Award 2010 (HIGA). You will be flexible to support other properties as required within your area, or by agreement in another state.

Responsabilités

• Use company and IHG systems and processes to maximise revenue.
• Ensuring internal audit compliance is understood and executed.
• Ensure cash security procedures are adhered to, including following the hotel Cash Float Policy.
• Ensure stock control and ordering are in line with business needs.
• Manage the daily ordering and raising of purchase orders as required and as directed.
• Liaise with the team accepting deliveries on stock variances and/or damaged stock, ensure it has been followed up with the supplier for replacement or reimbursement.
• Ensure the team are trained & competent in accepting & denying deliveries from suppliers.
• Understand forecast and business needs and strategies.
• Assist in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget, maintain cost efficiencies and work within allocated manning budgets.
• Roster to the business needs and work with the Hospitality Industry (General) Award 2010 (HIGA) to ensure efficiencies are controlled.
• Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.

Description du poste

EVT Connect Hospitality is seeking a Duty Manager for our Brisbane operation. You will drive guest service quality, supervise daily activities, and ensure compliance with brand standards and safety regulations across the property.

The role covers coordinating shifts, stock control, and adherence to the Hospitality Industry (General) Award 2010 (HIGA). You will be flexible to support other properties as required within your area, or by agreement in another state.