Duty Manager

Holiday Inn Express Brisbane Central; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Holiday Inn Express Brisbane Central is seeking a Duty Manager to lead the hotel’s front office and guest services teams, ensuring smooth daily operations and exceptional guest satisfaction.

You will oversee staff, uphold brand standards, and collaborate with the Hotel Manager to optimize service quality, revenue, and compliance while supporting other regional properties as needed.

Qualifications

• Proven leadership in front office or hotel operations.
• Strong knowledge of hotel systems and front office procedures.
• Excellent interpersonal, problem-solving, and communication skills.

Responsibilities

• Lead and mentor front office and guest services teams.
• Support Hotel Manager with day-to-day operations.
• Manage rosters, staffing, and shift coverage.
• Ensure brand standards, safety, and regulatory compliance.

Skills

Leadership

Front Office

Hotel Operations

Communication

Problem Solving

Education

Diploma in Hospitality Management

Tools

PMS (Property Management System)

POS systems

Job description

At EVT Connect Hospitality, Holiday Inn Express Brisbane Central, part of the IHG family, we pride ourselves on delivering a simple, smart, and engaging experience to every guest. We're currently seeking a Duty Manager who is passionate about hospitality, ready to lead by example, and committed to enhancing guest satisfaction and team performance.

About us

Don't just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.

About the Role

As a Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the hotel. Your leadership will directly impact team engagement, service quality, and profitability. You'll support the Hotel Manager with day-to-day operations, supervise and mentor staff, and ensure all brand standards and regulatory requirements are consistently met.

You'll also be expected to foster a positive work culture, resolve guest issues promptly, and deliver operational excellence across all departments, with flexibility to assist at other hotels within the region as required.

• Maximise revenue and control costs using IHG systems and procedures
• Ensure compliance with audit and cash handling policies
• Oversee stock control, supplier delivery standards, and purchasing procedures
• Prepare and manage staff rosters in line with business demand

People & Culture

• Lead, mentor and support the Front Office and Guest Services team
• Provide coaching and feedback to enhance performance and team morale
• Assist in recruitment, onboarding, training, and performance development
• Promote a culture of recognition, teamwork, and brand-aligned service

Guest Experience

• Champion our service style: Be Ready, Be Engaging, Be On It
• Resolve guest concerns efficiently and empathetically
• Ensure VIP guests and loyalty members receive outstanding attention
• Monitor guest feedback and drive continuous service improvements

Responsible Business Practices

• Maintain a high standard of cleanliness and safety throughout the hotel
• Support sustainability, risk management, and compliance initiatives
• Represent the IHG brand with professionalism and integrity

What We're Looking For

• Proven leadership experience in a front office or hotel operations role
• Strong understanding of hotel systems and front office procedures
• Excellent interpersonal, problem-solving, and communication skills
• Flexibility to work shifts, weekends, public holidays, and across other locations if required
• Knowledge of the Hospitality Industry (General) Award 2010 is a plus

Why Join Us?

• Be part of a global hotel group with genuine career growth opportunities
• Access to IHG's industry-leading training and development programs
• Supportive team environment with recognition and rewards
• A workplace culture that values simplicity, efficiency, and connection