Brisbane: Customer Care Ops Associate – Entry Level

Equifax; Brisbane; Hybrid; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Extra leave

Discounts

Training & development

Job summary

Equifax in Brisbane is seeking an entry-level Customer Service Specialist to support customers with Fit2Work background checks and employment screening services. You will join a diverse team, receive structured training for 3–4 weeks, and have a clear path for progression.

The role operates on a hybrid model with in-office Mon-Thu and remote Fridays, offering great benefits including extra leave and training opportunities.

Qualifications

• Entry-level opportunity in customer service.
• Training provided (3–4 weeks).
• Ability to guide customers through processes and answer questions.

Responsibilities

• Deliver excellent customer service via phone, email and chat.
• Guide customers through background checks and screening processes.
• Respond to client queries promptly while meeting KPI targets.
• Handle complaints professionally and escalate when needed.
• Process delivery of products and services in line with SLA.
• Collaborate with other teams to resolve complex issues.
• Maintain privacy and security when handling customer data.

Skills

Customer service

Communication

Problem solving

Teamwork

Microsoft Office / Google Workspace

Tools

CRM / Helpdesk software

Job description

Equifax in Brisbane is seeking an entry-level Customer Service Specialist to support customers with Fit2Work background checks and employment screening services. You will join a diverse team, receive structured training for 3–4 weeks, and have a clear path for progression.

The role operates on a hybrid model with in-office Mon-Thu and remote Fridays, offering great benefits including extra leave and training opportunities.