Operations Associate

Equifax; Brisbane; Híbrido; AUD 48.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extra leave

Discounts

Training & development

Descripción de la vacante

Equifax in Brisbane is seeking an entry-level Customer Service Specialist to support customers with Fit2Work background checks and employment screening services. You will join a diverse team, receive structured training for 3–4 weeks, and have a clear path for progression.

The role operates on a hybrid model with in-office Mon-Thu and remote Fridays, offering great benefits including extra leave and training opportunities.

Formación

• Entry-level opportunity in customer service.
• Training provided (3–4 weeks).
• Ability to guide customers through processes and answer questions.

Responsabilidades

• Deliver excellent customer service via phone, email and chat.
• Guide customers through background checks and screening processes.
• Respond to client queries promptly while meeting KPI targets.
• Handle complaints professionally and escalate when needed.
• Process delivery of products and services in line with SLA.
• Collaborate with other teams to resolve complex issues.
• Maintain privacy and security when handling customer data.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Microsoft Office / Google Workspace

Herramientas

CRM / Helpdesk software

Descripción del empleo

Work Location - Brisbane ONLY

What You’ll Do

This is an exciting entry level opportunity for those starting or continuing their career in customer service where you will support customers with their Fit2Work background checks and employment screening services. As part of this contact centre role you will be responsible for Identifying and meeting the needs of the customer and providing a high level of customer service while providing information and answering questions, and explaining products and services.

You will be joining a diverse team and supported by an experienced team leader where you will be provided with structured training for 3-4 weeks. There are ample opportunities for career progression and great company benefits including an extra leave, discounts, as well as training and development. You will also be available to work across a roster from 07:00am - 5:00pm, Monday-Friday, although we are usually able to align rosters to our team’s first preferences. This is a full time role based in the Brisbane CBD however the team works from home on Mondays and Fridays.

Key responsibilities include:

• Deliver excellent customer service via phone, email and chat assisting with inquiries.
• Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes.
• Respond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer service
• Handle complaints in a highly professional manner
• Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures
• Work closely with other teams to escalation and resolve more complex issues
• Ensure compliance with privacy and security guidelines when handling sensitive customer data.
• Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
• Ability to adapt and learn new skills and processes quickly as products and requirements change.

What Experience You Need

• Some experience customer-facing roles (retail, hospitality, call centres etc) is beneficial but not essential as full training will be provided.
• Demonstrated ability to solve customer problems and work with customer frustrations
• Attention to detail and problem solving skills.
• Ability to work efficiently in a team-oriented environment
• Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).

What Could Set You Apart

• Similar experience in the Banking & Finance sector
• Proven experience in handling complaints

We know great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.

We are proud to hold a Reflect Reconciliation Action Plan (RAP) and encourage applications from Aboriginal and Torres Strait Islander peoples. We welcome people of all backgrounds, knowing that diverse perspectives spark the innovation we need to win.