Brisbane Ask Centre: Student Support & Enquiries Officer

Australian Catholic University; Brisbane; On-site; AUD 101,000 - 110,000; Full time

Benefits offered by this job

17% employer superannuation

Salary packaging

Annual leave loading

Flexible work

Study leave

Salary packaging (benefits)

Job summary

Australian Catholic University – Brisbane QLD is seeking a Service Officer to deliver quality customer service to current and prospective students and staff from the AskACU Centre at our Brisbane campus. You will handle enquiries face-to-face, by email, phone, live chat, and other channels, and manage cases to ensure a positive student journey.

This full‑time, continuing role offers a comprehensive benefits package, including 17% employer superannuation, salary packaging and generous leave

Qualifications

• Experience delivering high-quality customer service to diverse stakeholders.

Responsibilities

• Provide quality customer service support to current and prospective students and staff.
• Respond to enquiries by face‑to‑face, email, phone, live chat and other channels.
• Case‑management of enquiries and be the first point of call for the ACU Community.

Skills

Customer service

Job description

Australian Catholic University – Brisbane QLD is seeking a Service Officer to deliver quality customer service to current and prospective students and staff from the AskACU Centre at our Brisbane campus. You will handle enquiries face-to-face, by email, phone, live chat, and other channels, and manage cases to ensure a positive student journey.

This full‑time, continuing role offers a comprehensive benefits package, including 17% employer superannuation, salary packaging and generous leave