IT Service Support Officer (Hybrid & Remote)

Australian Catholic University; North Sydney; Hybrid; AUD 101,000 - 110,000; Full time

Benefits offered by this job

Hybrid work flexibility

Employer superannuation 17%

Annual leave loading

Salary packaging

Job summary

Australian Catholic University in North Sydney is seeking a Technology Support Officer to deliver remote IT service support across ACU campuses. You’ll use service management tools to triage requests, provide guidance, and resolve issues for staff, academics, students and visitors. The role includes afterhours and weekend rosters to meet service needs.

The position offers hybrid work flexibility at the North Sydney campus and is supported by ACU's generous benefits and superannuation.

Qualifications

• Experience delivering IT service support to staff, students and visitors.
• Strong communication skills to understand technical issues clearly.
• Ability to triage and resolve service requests with guidance when needed.

Responsibilities

• Deliver remote support for day-to-day IT services across ACU campuses.
• Use service management tools to log, triage and resolve requests.
• Provide advice and solutions to staff, academics and students.
• Work rostered hours including afterhours and weekends as required.

Skills

Customer service

Communication

IT support

Remote assistance

Tools

Service management tools

Job description

Australian Catholic University in North Sydney is seeking a Technology Support Officer to deliver remote IT service support across ACU campuses. You’ll use service management tools to triage requests, provide guidance, and resolve issues for staff, academics, students and visitors. The role includes afterhours and weekend rosters to meet service needs.

The position offers hybrid work flexibility at the North Sydney campus and is supported by ACU's generous benefits and superannuation.