AskACU Centre Service Officer

Aurion; Brisbane; On-site; AUD 105,000 - 113,000; Full time

Benefits offered by this job

17% employer superannuation

Salary packaging

Annual leave loading

Flexible work

Study leave

Job summary

Australian Catholic University (ACU) is seeking a dedicated AskACU Service Officer to join the AskACU Centre in Brisbane. You will provide high-quality customer service to current and prospective students and staff, handling enquiries via face-to-face, email, phone, and live chat, and managing case-work to ensure a positive campus experience.

The role is full-time and continues at ACU’s Brisbane campus, with generous benefits including superannuation, annual leave loading, and flexible work

Qualifications

• Provides quality customer service support to current and prospective students and staff.
• Responds to enquiries via face-to-face, email, phone, live chat and other enquiry-types.
• Manages enquiries and serves as the first point of call for ACU Community.
• Ensures positive customer service experience on campus by resolving issues and supporting high level enquiry management.

Responsibilities

• Provide quality customer service to students and staff on a range of topics.
• Respond to enquiries via face-to-face, email, phone, live chat and other channels.
• Case-manage enquiries and be the first point of call for ACU Community.
• Ensure a positive customer service experience by resolving issues and providing relevant services.

Skills

Customer service

Communication

Face-to-face support

Job description

Synopsis:

Campus Location: Brisbane, Australia

• Provide quality customer service support to current and prospective students.
• ACU offers 17% employer superannuation, salary packaging and generous leave provisions.
• If you're passionate about helping others, thrive in a fast-paced environment, and want to make a real difference in a student's journey, then this is the role for you!
• Full time, continuing role at our Brisbane campus.

About the role:

Working as part of a national team, the AskACU Service Officer provides quality customer service support to current and prospective students and staff on a range of topics. Working in the AskACU Centre, the AskACU Service Officer (AskACU Centre) responds to enquiries by face-to-face, email, phone, live chat, and other enquiry-types as appropriate. The position-holder is responsible for case-management of enquiries and being the first point of call for the ACU Community. This position ensures students and staff receive a positive customer service experience on campus by resolving issues, providing relevant services and supporting high level enquiry management.

For full position details, refer to the position description.

Contact:

General enquiries can be sent to Kirsty Krishna, Coordinator - AskACU Centres at: [e-mail]

What we offer:

• The University pursues an excellence agenda and offers an environment where staff are welcomed and safe, and valued through development, participation and involvement.
• Total remuneration valued to $104,877 - $113,049 total rem (pro rata) pa, including salary component $88,621 - $95,940 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
• 17% employer superannuation contributions to eligible continuing and fixed-term staff.
• Annual leave loading of an equivalent to 17.5% of four weeks' salary pro rata payable, dependent on your commencement date.
• As an ACU staff member, you will have access to generous benefits which include but not limited to: flexible work, study leave, a variety of leave provisions and salary packaging. Find out more information about the benefits or working at ACU here .

Preferred candidates will be required to complete mandatory pre-employment declarations and background checks, including those related to gender-based violence and foreign interference, in line with ACU's compliance requirements.

This position requires a Working with Children Check (WWCC) and/or Working with Vulnerable People Check (WWVP) (ACT only).

Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship(homeaffairs.gov.au)

Your Privacy of personal information is maintained in accordance with ACU policy. For more details visit: www.acu.edu.au/careers

ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. This is underpinned by our mission and values, grounded in our respect for all people and the advancement of the common good. In line with our commitment to equity, diversity and inclusion we welcome candidates from all backgrounds and lived experiences. ACU is recognised as a Veteran Employment Supporter and veterans are encouraged to apply. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact [e-mail] to discuss your requirements in confidence.

About ACU:

Australian Catholic University (ACU) is a publicly funded university whose teaching, research and service is shaped by the vision of flourishing lives, thriving communities, and a more ethical future for our world. ACU has more than 2,500 staff and 34,000 students across eight campuses: Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.

ACU draws on the Catholic intellectual tradition which values human reason and welcomes everyone regardless of their faith, cultural tradition or circumstances. ACU invites all staff - both academic and professional - to embrace, and to support in ways meaningful to them, its mission to respect the dignity of every human person, to seek knowledge and to advance the common good.

ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.