Brigade Support Officer

State Government of Victoria, Australia; City of Wodonga; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Hybrid work options

Paid leave

Learning and development

Emergency member discounts

Wellbeing programs

Employee assistance

Job summary

The Country Fire Authority (CFA) in Victoria is seeking a full-time Administration and Volunteer Support Officer for District 24 in Wodonga. The role provides high-level customer service and administrative support to the Brigade, its volunteers, and the community, aligned with CFA's strategic goals.

Flexibility for after-hours work and travel up to two hours from Wodonga (vehicle provided) is required. You will handle day-to-day admin tasks, data entry, and procedures, while ensuring compliance

Qualifications

• Experience or qualifications relevant to meeting the requirements of this position are essential.
• Be prepared on occasion to participate in Incident Management support roles appropriate to experience and qualifications.
• Demonstrate excellent written and verbal communication skills.
• Demonstrate knowledge and experience in modern administrative and information management.
• Experience in working within a volunteer environment.
• Willingness to participate in Incident Management support roles.
• Flexibility for after-hours work and occasional travel within ~2 hours from Wodonga.

Responsibilities

• Provide day-to-day administrative support to Brigade Management Teams to help them deliver services to volunteers across District 24.
• Complete general administrative tasks such as preparing documents, maintaining records, and entering data using CFA systems.
• Stay up to date with CFA Standing Operating Procedures, EMV Joint Standing Operational Procedures, and relevant CFA policies, procedures, and regulations.
• Handle private and sensitive information in line with CFA and Victorian Government privacy and information management requirements.
• Provide administrative support to Brigade Management Teams and volunteer brigades, including recruitment, retention, and general operations in line with the EBA and position description.
• Support administration for brigade activities, including asset purchases and sales, fundraising, grants, and fleet management, acting as the liaison with CFA.
• Assist with the replacement of Personal Protective Clothing and Equipment and coordinate collection and delivery of operational supplies from District stores.
• Ensure brigades have correct templates, stay updated on CFA administrative requirements, and submit building maintenance requests with appropriate approvals.
• Support pre-season readiness activities and audits to ensure brigades are operationally prepared for the Fire Danger Period.
• Attend brigade meetings, events, and training sessions as required, including after hours.
• On occasion may participate in Incident Management support roles appropriate to experience and qualifications.
• Help brigades access fire safety publications and information through Community Engagement Coordinators.
• Support brigades' participation in local Community Safety events.
• Assist brigades with setting up and managing social media

Skills

Customer service

Administrative support

Written communication

Verbal communication

Information management

Self-management

Incident Management support

Tools

CFA systems

Job description

• PTA 3 $81,350pa (plus 12% superannuation)

  Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

  We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

  With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

  To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

  About the Role

  This is a great full-time opportunity with the CFA. A challenging and varied fixed term role is available in District 24, Wodonga.

  This role provides high-level customer service and administrative support to the assigned Brigade, its volunteers, and the community, in line with CFA's strategic goals.

  Please noteflexibility to after-hours work and some travel of up to two hours from Wodonga (vehicle provided) is a requirement of the position.

  Administration

  • Provide day-to-day administrative support to Brigade Management Teams to help them deliver services to volunteers across District 24
  • Complete general administrative tasks such as preparing documents, maintaining records, and entering data using CFA systems.
  • Stay up to date with CFA Standing Operating Procedures, EMV Joint Standing Operational Procedures, and relevant CFA policies, procedures, and regulations.
  • Handle private and sensitive information in line with CFA and Victorian Government privacy and information management requirements.

  Volunteer Support

  • Provide administrative support to Brigade Management Teams and volunteer brigades, including recruitment, retention, and general operations in line with the EBA and position description.
  • Support administration for brigade activities, including asset purchases and sales, fundraising, grants, and fleet management, acting as the liaison with CFA.
  • Assist with the replacement of Personal Protective Clothing and Equipment and coordinate collection and delivery of operational supplies from District stores.
  • Ensure brigades have correct templates, stay updated on CFA administrative requirements, and submit building maintenance requests with appropriate approvals.
  • Support pre-season readiness activities and audits to ensure brigades are operationally prepared for the Fire Danger Period.
  • Attend brigade meetings, events, and training sessions as required, including after hours.
  • On occasion may participate in Incident Management support roles appropriate to experience and qualifications.

  Community Liaison

  • Help brigades access fire safety publications and information through Community Engagement Coordinators.
  • Support brigades' participation in local Community Safety events.
  • Assist brigades with setting up and managing social media

  About You

  • Experience and understanding of working within a volunteer environment.
  • Demonstrate knowledge and experience in modern administrative and information management.
  • Demonstrate excellent written and verbal communication skills.
  • Demonstrate capacity to work with limited supervision and delivery within required time frames.
  • Experience or qualifications relevant to meeting the requirements of this position are essential.
  • Be prepared on occasion to participate in Incident Management support roles appropriate to experience and qualifications.

  Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways

  Pre-employment Checks

  • Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

  CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

  Applications close: 11:59pm 4th October 2026

  The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact [e-mail]