Program Support Officer

Country Fire Authority (CFA); City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work options

Paid parental leave

Health & wellbeing programs

Member discounts

Flexible leave provisions

Job summary

Country Fire Authority (CFA) in Melbourne, VIC, is seeking a Program Support Officer to provide essential administrative and coordination support to the Training Design & Development (TD&D) team. You will help ensure training materials are developed, quality-assured and delivered effectively across Victoria.

Working with Coordinators and Learning Designers, you will manage schedules, records, and documentation, while supporting learning systems and data processing.

Qualifications

• Analytical ability to scope and implement new learning initiatives and processes.
• Demonstrated administration experience with drafting professional documents.
• Attention to detail, thoroughness, and accuracy in task completion.
• Excellent communication and interpersonal skills for stakeholder liaison.
• Ability to work proactively with minimal supervision and direction.
• Team player with collaborative mindset; supports a busy TD&D team.
• Proficient in MS Office; familiarity with databases and financial systems is an advantage.

Responsibilities

• Coordinate schedules, meetings, resources and logistics for the TD&D team.
• Maintain accurate records and systems; prepare high-quality documents and reports.
• Provide administrative support for learning and student management systems.
• Coordinate consultation activities and undertake data research and processing.
• Build effective relationships with internal and external stakeholders.
• Support timely delivery of training materials and documentation.

Skills

Analytical skills

Administration

Attention to detail

Communication

Proactive

Teamwork

Tools

MS Office

Databases

Financial systems

Job description

Country Fire Authority (CFA) – Melbourne VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

The Program Support Officer provides essential administrative and coordination support to CFA's Training Design & Development (TD&D) team, helping ensure operational learning and training materials are developed, quality-assured and delivered effectively.

Working closely with Coordinators and Learning Designers, you will coordinate schedules, meetings, resources and logistics, maintain accurate records and systems, and support the preparation of high-quality documents, reports, presentations and correspondence.

You will also provide administrative support for CFA's learning and student management systems, coordinate consultation activities, undertake research and data processing, and build effective relationships with internal and external stakeholders.

This is a varied role suited to someone who is highly organised, detail-focused and confident managing competing priorities while providing responsive and professional support.

About you

• Analytical skills, including demonstrated ability to scope and implement new learning and development initiatives, processes and systems.
• Relevant administration skills and experience. Ability to draft standard documents, correspondence and reports to a professional standard.
• Demonstrated attention to detail, thoroughness and accuracy when accomplishing a task
• Excellent communication and interpersonal skills and an ability to build good working relationships with key stakeholders.
• Ability to work proactively, with minimal supervision and direction.
• Ability to work effectively as a member of a team.
• Excellent computer literacy skills (including MS Office and databases), with knowledge of financial systems an advantage.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au