Administration Support Officer - Medical Response

Country Fire Authority (CFA); City of Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Meaningful Purpose

Work-Life Balance

Hybrid work options

Discounts

Wellbeing Focus

Member Assistance Program

Job summary

Country Fire Authority in Melbourne, Victoria, seeks an Administration Support Officer within the Medical Response team to deliver high-quality administrative support to staff and volunteers. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while providing excellent service to a diverse range of stakeholders.

Proficiency in Microsoft Office and experience with records management are essential; SAP experience is valued.

Qualifications

• Previous administration experience in busy environments.
• Experience in meeting coordination and records management.
• Proficiency in Microsoft Office applications; SAP experience is a plus.

Responsibilities

• Provide high-quality administrative support to staff and volunteers.
• Coordinate administrative and financial activities.
• Prepare professional documentation and maintain records.

Tools

Microsoft Office

SAP

Job description

Administration Support Officer - Medical Response

Country Fire Authority (CFA) – Melbourne VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

An exciting, permanent Administration Support Officer role is currently available within our dynamic Medical Response team. This role plays an important part in the delivery of critical programs, including Fire Medical Response, Statewide Defibrillators and Health Monitoring and Rehabilitation, by providing high-quality administrative support to staff and volunteers.

A full position description is attached.

About you

You are an organised and proactive administrator who thrives in a busy and collaborative environment. With strong attention to detail and excellent time management skills, you can effectively manage competing priorities while delivering exceptional service to a diverse range of stakeholders.

You will be a confident communicator with the ability to build positive relationships with staff, volunteers and external partners. Your strong systems skills and commitment to accuracy will enable you to effectively manage records, prepare professional documentation and coordinate administrative and financial activities.

The successful applicant will demonstrate experience in administration, meeting coordination and records management, along with proficiency in Microsoft Office applications. Experience working with financial systems, procurement processes or SAP will be highly regarded. Most importantly, you will bring a customer-focused approach, strong problem-solving skills and a commitment to contributing to programs that enhance the safety and wellbeing of CFA members.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

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f at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au