Volunteer Programs Leader (Recruitment and Onboarding)

State Government of Victoria, Australia; Victoria; Hybrid; AUD 105,000 - 128,000; Full time

Benefits offered by this job

Meaningful purpose

Work-life balance

Hybrid work options

Emergency Memberlink discounts

Health Ready programs

Wellbeing focus

Member Assistance Program

Job summary

Country Fire Authority (CFA) in Victoria is seeking a Volunteer Programs Leader for Recruitment and Onboarding to lead sustainable volunteerism models and shape approaches to attract, onboard and retain CFA volunteers.

This role sits in the Sustainable Volunteerism team, guiding strategic direction and collaborating with internal teams and external partners to build capacity and ensure a diverse, vibrant CFA volunteer membership.

Qualifications

• Tertiary qualification in social sciences, humanities, human resources or equivalent.
• Experience managing multiple complex projects with demonstrated outcomes.
• Customer-centric mindset with strong stakeholder engagement skills.

Responsibilities

• Co-design and lead sustainable volunteerism models for recruitment, onboarding and retention within CFA.
• Lead the Sustainable Volunteerism team and contribute to strategic direction of volunteerism in CFA.
• Build capacity and capability to support a diverse and vibrant CFA volunteer membership.

Skills

Project management

Stakeholder engagement

Leadership

Communication

Financial management

Education

Tertiary qualification in social sciences, humanities, human resources or equivalent

Job description

PTA 5 | $116,655 pa (plus 12% superannuation)

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

Are you passionate about shaping the experiences that improve the CFA's ability to attract, on-board and retain volunteers? Join our team as a Volunteer Programs Leader for Recruitment and Onboarding.

The Volunteer Programs Leader is a critical member of the Sustainable Volunteerism team and actively contributes to the strategic direction of volunteerism within a changing emergency services landscape. As a principal subject matter expert and a committed collaborator, the Volunteer Programs Leader will co-design and lead sustainable practice models that reflect contemporary approaches to volunteer recruitment, on-boarding and retention within CFA.

The work of the Sustainable Volunteerism team contributes significantly to the sustainability of a strong, diverse and vibrant CFA volunteer membership. The team has responsibility for the design and development of sustainable volunteerism models and frameworks that reflect contemporary practice, build capacity and capability and recognise the contribution of CFA volunteers.

About You

Our ideal candidate will be a dynamic and experienced professional with a tertiary qualification or background in social sciences, humanities, human resources or equivalent. Your proven ability to manage and coordinate multiple complex projects is underpinned by a solid understanding of project management methodologies.

A customer-centric mindset is at the heart of everything you do. You are highly skilled in stakeholder engagement, with the ability to connect seamlessly across internal teams and external partners. You are tech savvy with strong communication skills which enhance your ability to shape innovative strategies and communicate a clear vision.

Your leadership is marked by the ability to inspire collaboration, achieve shared goals and negotiate successful outcomes. You're adept at developing business cases and managing financial resources effectively, ensuring that initiatives are both impactful and sustainable.

If you're ready to improve the volunteer experience, build capacity and help CFA continue its vital work in the community, we want to hear from you!

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Health Ready programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

Applications close: 11:59pm 12 October 2026.

What to expect from our recruitment process

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here . For access and correction of the information we have collected, contact [e-mail]