FEM Support Officer

Country Fire Authority (CFA); Bendigo; On-site; AUD 60,000 - 75,000; Full time

Job summary

Country Fire Authority (CFA) is seeking a diligent FEM Support Officer at the Kangaroo Flat office, Monday to Friday 8:30am–4:30pm. Join a team that supports volunteers and communities across Victoria with accurate data entry and administrative processing.

You will handle data across systems, support FEM office workflows including SAGE, and respond to enquiries by phone and email while maintaining high accuracy and strong stakeholder relationships.

Qualifications

• Relevant administrative experience with strong data entry and word processing skills.
• Strong computer literacy including Microsoft Word and Excel.
• Excellent communication and customer service abilities.

Responsibilities

• Enter and maintain accurate data and records across systems and databases.
• Support and maintain FEM office systems, including SAGE.
• Prepare and manage documents with a high level of accuracy.
• Process basic financial transactions, including bank reconciliations and EFTs.
• Manage general office administration, including filing and mail distribution.
• Provide additional support to the team and assist with other duties as required.

Skills

Data entry

Word & Excel

Customer service

Teamwork

Organisational skills

Independent work

Education

Administrative experience

Tools

SAGE

Job description

Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

To learn more about the Country Fire Authority (CFA), we invite you to visit our About Us page.

About the Role

The Fire Equipment Maintenance (FEM) team plays a key role in supporting CFA brigades and communities across Victoria through the servicing of portable fire protection equipment. This permanent full-time, office-based position is located at the Kangaroo Flat office and offers the opportunity to work closely with dedicated volunteers while contributing to community safety. Working hours are Monday to Friday 8:30am to 4:30pm.

As the FEM Support Officer, you will provide professional customer service and administrative support to CFA Volunteer Servicing Brigades and a range of internal and external customers. With a strong focus on data entry and administrative processing, you will accurately and efficiently manage high volumes of information and respond to enquiries via phone and email.

In this role you will:

• Enter and maintain accurate data and records across systems and databases
• Support and maintain FEM office systems, including SAGE
• Prepare and manage documents with a high level of accuracy
• Process basic financial transactions, including bank reconciliations, EFTs, reversals and customer payment reconciliations
• Manage general office administration, including filing, mail distribution, printing, copying and maintaining office supplies
• Provide additional support to the team and assist with other duties as required

About You

With a strong eye for detail, you take pride in delivering accurate work and building positive relationships with a range of stakeholders.

Our ideal candidate will be able to demonstrate:

• Relevant administrative experience with sound data entry and word processing skills
• Strong computer literacy skills, including Microsoft Word and Excel
• Well-developed communication and customer service skills
• The ability to work effectively both independently and as part of a team
• Strong organisational skills, particularly in a fast-paced office environment
• The ability to relate to a volunteer network

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who:

• Successfully complete Reference Checks, a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au

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