Brand Standards & Operations Excellence Partner (Hybrid)

FAQs; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Wellbeing leave

Mobile phone and home internet support

Employee discounts

Job summary

KFC Head Office is seeking an Operations Excellence & Brand Standards Partner to drive performance and uphold brand standards across our restaurant network. This role leads compliance programs, audits, and improvements, reporting to the head of operations.

The position offers a flexible hybrid setup with 2 days in the Frenchs Forest office and a 12‑month parental leave contract, requiring strong analytical skills and collaboration across teams.

Qualifications

• 3+ years’ experience in operations, compliance or similar commercial environment.
• Experience with auditing, compliance or operational standards, ideally within food service, QSR or retail.
• Strong analytical skills with the ability to turn data into clear insights and actions.
• Confident communication and influencing skills, with the ability to work effectively across different teams and stakeholders.
• Experience leading or managing others and driving performance.
• Strong organisation skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead key Brand Standards, Food Safety and Operational Excellence programs across the restaurant network.
• Manage our external audit partner to ensure audits are consistent, accurate and effective.
• Use performance and compliance data to identify trends, risks and opportunities, turning insights into clear actions.
• Drive continuous improvement of restaurant processes, tools, routines and operational standards.
• Partner with restaurant and cross-functional teams to improve performance and embed consistent standards across KFC.
• Manage compliance escalations and support teams to develop and deliver effective corrective action plans.
• Provide clear reporting and recommendations to help shape operational priorities and improve restaurant performance.

Skills

Operations management

Compliance

Auditing

Data analysis

Stakeholder engagement

Job description

KFC Head Office is seeking an Operations Excellence & Brand Standards Partner to drive performance and uphold brand standards across our restaurant network. This role leads compliance programs, audits, and improvements, reporting to the head of operations.

The position offers a flexible hybrid setup with 2 days in the Frenchs Forest office and a 12‑month parental leave contract, requiring strong analytical skills and collaboration across teams.