Restaurant Infrastructure Platform Owner

KFC; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible Fridays

Wellbeing leave

Career development programs

Mobile phone contributions

Home internet contributions

Salary continuance cover

Job summary

KFC Australia is seeking a Restaurant Infrastructure Platform Engineer to own and optimise our business-critical platforms across nearly 900 restaurants. You will lead reliability, governance and AI-enabled improvements while shaping platform roadmaps and support models.

You will collaborate with vendors and internal teams to deliver high-quality outcomes, drive operational maturity, and ensure technology remains reliable and scalable for restaurant performance and customer experience.

Qualifications

• 7+ years' experience in infrastructure, platform operations, service ownership or enterprise technology.
• Experience managing or supporting business-critical technology platforms.
• Strong knowledge across enterprise infrastructure: networking, cloud, endpoint management, virtualisation and identity services.
• Continuous improvement mindset with automation and AI experience.
• Strong stakeholder management skills to influence technical and business teams.
• Excellent analytical, troubleshooting and problem-solving skills.
• Experience working with technology vendors and managed service providers.
• A passion for building reliable, scalable technology that enables business success.

Responsibilities

• Own a portfolio of business-critical restaurant technology platforms, ensuring they remain reliable, scalable and ready to support our restaurants every day.
• Drive platform reliability, governance and continuous improvement initiatives.
• Partner with vendors and cross-functional technology teams to deliver high-quality outcomes.
• Leverage AI and automation to improve operational efficiency, knowledge management and service delivery.
• Define and evolve platform roadmaps, service standards and support models.
• Monitor platform performance and identify opportunities to improve resilience, observability and operational maturity.
• Support the successful transition of new technology into business-as-usual operations.
• Influence technology decisions that improve restaurant performance and customer experience.

Skills

Platform ownership

Automation & AI

Networking

Cloud

Vendor management

Stakeholder management

Troubleshooting

Job description

• Own business-critical technology platforms supporting almost 900 restaurants
• Drive AI-enabled operations, platform reliability and continuous improvement

Play a pivotal role in shaping the future of restaurant technology across KFC. As the owner of our business-critical platforms, you'll drive operational excellence, platform performance and AI-enabled innovation, ensuring our technology remains reliable, scalable and ready to support our restaurants.

This is more than an infrastructure support role. You'll own enterprise platforms supporting almost 900 restaurants across Australia, influencing technology strategy, driving continuous improvement and delivering meaningful business outcomes.

If you're looking to move beyond BAU support into a role where you can make a real impact, we'd love to hear from you!

A DAY IN THE LIFE OF OUR RESTAURANT INFRASTRUCTURE PLATFORM ENGINEER

On any given day you'll:

• Own a portfolio of business-critical restaurant technology platforms, ensuring they remain reliable, scalable and ready to support our restaurants every day.
• Drive platform reliability, governance and continuous improvement initiatives.
• Partner with vendors and cross-functional technology teams to deliver high-quality outcomes.
• Leverage AI and automation to improve operational efficiency, knowledge management and service delivery.
• Define and evolve platform roadmaps, service standards and support models.
• Monitor platform performance and identify opportunities to improve resilience, observability and operational maturity.
• Support the successful transition of new technology into business-as-usual operations.
• Influence technology decisions that improve restaurant performance and customer experience.

ABOUT YOU

We're looking for someone who has:

• 7+ years' experience in infrastructure, platform operations, service ownership or enterprise technology.
• Experience managing or supporting business-critical technology platforms.
• Strong technical knowledge across enterprise infrastructure, including networking, cloud, endpoint management, virtualisation and identity services.
• A continuous improvement mindset with experience using automation and AI to improve operational outcomes.
• Strong stakeholder management skills with the ability to influence technical and business teams.
• Excellent analytical, troubleshooting and problem-solving skills.
• Experience working with technology vendors and managed service providers.
• A passion for building reliable, scalable technology that enables business success.

WHY KFC?

At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally. We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business.

You'll also enjoy:

• Flexible work initiatives, including half day Fridays
• Additional days of leave each year to focus on your Wellbeing
• Signature career development and leadership programs
• Monthly mobile phone and home internet contributions
• Salary continuance cover for all permanent employees
• Employee discounts at KFC restaurants
• Free onsite secure parking at Frenchs Forest

Here at KFC, we see ourselves as an equal opportunity employer. This means it’s a level playing field for all. Our work environment is fully inclusive and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you’re from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you’ve always got a seat at our table.