National Operations Consultant

Craveable Brands; Willoughby City Council; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Summer Working Hours

Free food at all brands

Paid Good Deed days

Birthday month leave + extra day

26 weeks paid parental leave

Job summary

Craveable Brands’ Red Rooster division is seeking an operational role focused on improving processes and standards across the restaurant network. You will work with restaurant teams and support centre stakeholders to coordinate communications, campaigns and system enhancements that drive consistent execution and stronger customer experiences.

The role emphasises hands-on support, documentation, and training across multi-site locations, with a focus on stakeholder engagement and practical

Qualifications

• Experience in multi-site retail, FMCG, QSR, hospitality or franchise environments.
• Strong stakeholder management skills across diverse groups.
• Experience developing procedures, training materials or operational documentation.
• Strong written communication and content creation skills.
• Ability to manage multiple projects, priorities and deadlines.

Responsibilities

• Support operational programs within multi-site retail, FMCG, QSR, hospitality or franchise environments.
• Coordinate campaigns, promotions and product launches.
• Develop training materials and operational documentation.
• Manage network communications and stakeholder engagement.
• Provide practical guidance and timely support to restaurant and field teams.

Skills

Multi-site operations

Stakeholder management

Procedures documentation

Written communication

Project management

Tools

POS systems

Business systems

Job description

About Us

Red Rooster has been serving Australians for more than 50 years. Famous for its roast chicken and fried chicken favourites, Red Rooster serves 100% Australian chicken across more than 300 restaurants nationwide. With the majority of restaurants locally owned and operated, Red Rooster remains one of Australia's most iconic and trusted food brands.

As customer fanatics,we’re all committed to success and can see theoutcomes of our efforts. You can even taste it.

About the Role

This role supports Red Rooster restaurants and franchisees by improving operational processes, tools and standards across the network. Working closely with restaurant teams and key support centre stakeholders, you'll coordinate operational communications, support campaign implementation and enhance systems that drive consistent execution. Your work is the critical link to stronger restaurant performance, customer experience and network engagement.

Key Activities Include:

Operational Standards & Process Improvement

• Maintain and enhance operational procedures, standards and restaurant resources.
• Lead reviews of processes and identify opportunities for operational improvement.
• Support operational trials and provide recommendations based on outcomes and feedback.

Campaign & Implementation Support

• Coordinate operational readiness activities for campaigns, promotions and product launches.
• Develop campaign information packs and support training rollouts to field teams.
• Complete Point of Sale (POS) user acceptance testing and support system implementation activities.

Communication & Stakeholder Engagement

• Manage operational communications and maintain the network communication calendar.
• Partner with franchisees, restaurant teams and field teams to gather feedback and share updates.
• Coordinate communication channels, recognition programs and operational initiatives.

Customer Experience & Operational Support

• Champion customer feedback programs and identify improvement opportunities.
• Act as a key operational support contact for restaurant and field teams.
• Provide practical guidance and timely support to stakeholders across the network.

About You

Essential

• Experience supporting operational programs within multi-site retail, FMCG, QSR, hospitality or franchise environments.
• Strong stakeholder management skills with the ability to build relationships across diverse groups.
• Experience developing procedures, training materials or operational documentation.
• Strong written communication skills with the ability to create clear and engaging content.
• Highly organised with the ability to manage multiple projects, priorities and deadlines.

Desirable

• Experience supporting product launches, promotions or operational campaigns.
• Exposure to POS systems, process testing or business systems implementation.
• Understanding of customer experience programs and continuous improvement methodologies.

We Offer

• Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer!
• Free food at all our brands cause don't we all love chicken!
• Paid Good Deed days supporting a charity that means something to you.
• Extra day of leave in your birthday month to celebrate.
• 26 weeks paid parental leave.

Never boring or slow, you'll work with passionate people, gaining skills and building friendships you can carry with you for the rest of your life.

And when you're part of Red Rooster, you're part of Craveable Brands, a national team that offers career opportunities far beyond your local restaurant.

We truly believe that bringing together people from diverse backgrounds is key to our ability to continue to grow and do our best work. That's why we want you to apply even if you don't think you tick all the boxes – we’re looking for many different skills and abilities to build our culture.