Operations Excellence & Brand Standards Partner - KFC Head Office

FAQs; Sydney; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Wellbeing leave

Mobile phone and home internet support

Employee discounts

Job summary

KFC Head Office is seeking an Operations Excellence & Brand Standards Partner to drive performance and uphold brand standards across our restaurant network. This role leads compliance programs, audits, and improvements, reporting to the head of operations.

The position offers a flexible hybrid setup with 2 days in the Frenchs Forest office and a 12‑month parental leave contract, requiring strong analytical skills and collaboration across teams.

Qualifications

• 3+ years’ experience in operations, compliance or similar commercial environment.
• Experience with auditing, compliance or operational standards, ideally within food service, QSR or retail.
• Strong analytical skills with the ability to turn data into clear insights and actions.
• Confident communication and influencing skills, with the ability to work effectively across different teams and stakeholders.
• Experience leading or managing others and driving performance.
• Strong organisation skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead key Brand Standards, Food Safety and Operational Excellence programs across the restaurant network.
• Manage our external audit partner to ensure audits are consistent, accurate and effective.
• Use performance and compliance data to identify trends, risks and opportunities, turning insights into clear actions.
• Drive continuous improvement of restaurant processes, tools, routines and operational standards.
• Partner with restaurant and cross-functional teams to improve performance and embed consistent standards across KFC.
• Manage compliance escalations and support teams to develop and deliver effective corrective action plans.
• Provide clear reporting and recommendations to help shape operational priorities and improve restaurant performance.

Skills

Operations management

Compliance

Auditing

Data analysis

Stakeholder engagement

Job description

# Operations Excellence & Brand Standards PartnerKFC Head Office## Job Description* Drive restaurant performance and operational excellence across KFC* Shape how Brand Standards and Food Safety come to life across our restaurant network* Flexible hybrid working environment, with 2 days per week based in our Frenchs Forest officeWe’re looking for an Operations Excellence & Brand Standards Partner to join our Operations team on a 12-month parental leave contract.In this role, you’ll help drive restaurant performance across KFC by bringing our Brand Standards, Food Safety and Operational Excellence strategy to life.You’ll lead key compliance and performance programs, turn data and insights into action, and partner with teams across the business to identify opportunities and drive continuous improvement across our restaurant network.**HOW YOU'LL MAKE A DIFFERENCE*** Lead key Brand Standards, Food Safety and Operational Excellence programs across our restaurant network.* Manage our external audit partner to ensure restaurant compliance audits are consistent, accurate and effective.* Use performance and compliance data to identify trends, risks and opportunities, turning insights into clear actions.* Drive continuous improvement of restaurant processes, tools, routines and operational standards.* Partner with restaurant and cross-functional teams to improve performance and embed consistent standards across KFC.* Manage compliance escalations and support teams to develop and deliver effective corrective action plans.* Provide clear reporting and recommendations to help shape operational priorities and improve restaurant performance.**ABOUT YOU*** 3+ years’ experience in operations, compliance or a similar commercial environment.* Experience with auditing, compliance or operational standards, ideally within food service, QSR or retail.* Strong analytical skills, with the ability to turn data into clear insights and actions.* Confident communication and influencing skills, with the ability to work effectively across different teams and stakeholders.* Experience leading or managing others and driving performance.* Strong organisation skills with the ability to manage multiple priorities in a fast-paced environment.**WHY KFC?**At KFC, everyone has a seat at our table. We’re committed to creating an environment where our people can be their best selves, make a difference and have fun along the way. In return, we offer:* Flexible hybrid working arrangements, including half-day Fridays* Additional wellbeing leave each year* Monthly mobile phone and home internet contributions* Employee discounts at KFC restaurants