Field Services Operations Specialist - KFC Head Office

FAQs; Australia; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Wellbeing leave

Career development

Phone allowance

Internet contributions

On-site parking

Employee discounts

Job summary

KFC Australia is seeking a Field Services Operations Specialist to support our restaurant network with hands-on IT assistance across POS, payments, networks and devices.

You will troubleshoot incidents, coordinate field technicians and vendors, and help deploy technology rollouts for new openings and refurbishments.

Qualifications

• 3+ years' experience in IT support, ideally in QSR/retail/hospitality or field services.
• Strong troubleshooting across Windows 10/11, hardware and software.
• Good networking knowledge across LAN/WAN, DNS, DHCP, wireless and connectivity.
• Experience with ITSM tools and incident, request and change processes.

Responsibilities

• Troubleshoot and resolve restaurant technology incidents across POS, BOH, EFTPOS, networks, KDS, kiosks, digital menu boards, printers and other restaurant devices.
• Provide technical escalation support for issues that can't be resolved through initial Service Desk troubleshooting.
• Coordinate field technicians and vendors for onsite troubleshooting, repairs, installations and replacements.
• Support incidents impacting restaurant trading and help restore services quickly.
• Help investigate recurring issues and identify opportunities for longer-term fixes.
• Assist with technology changes including POS upgrades, patching, endpoint updates and new deployments.

Skills

IT support

Troubleshooting

Networking

Endpoint management tools

Vendor coordination

ITSM

Communication

On-call readiness

Tools

Endpoint Central

SCCM

Job description

Location: 20 Rodborough Road, Frenchs Forest, NSW, 2086

Support the tech powering 800+ KFC restaurants

Work across POS, payments, networks & more

Join Australia's fastest growing Quick Service Restaurant brand! We're looking for a Field Services Operations Specialist to join our Technology team and help support the technology that keeps our restaurants running every day.

Working across our restaurant network, you'll provide hands-on technical support, troubleshoot more complex technology issues and coordinate with restaurant teams, internal technology teams and external vendors to get things back up and running.

You'll gain exposure to a broad restaurant technology environment, including POS, payments, networks, kiosks, digital menu boards and restaurant devices, while supporting new restaurant openings, technology rollouts and ongoing improvements.

A DAY IN THE LIFE OF OUR FIELD SERVICES OPERATIONS SPECIALIST

On any given day you'll:

• Troubleshoot and resolve restaurant technology incidents across POS, BOH, EFTPOS, networks, KDS, kiosks, digital menu boards, printers and other restaurant devices.
• Provide technical escalation support for issues that can't be resolved through initial Service Desk troubleshooting.
• Coordinate field technicians and vendors for onsite troubleshooting, repairs, installations and replacements.
• Support incidents impacting restaurant trading and work with the wider team to restore services quickly.
• Help investigate recurring issues and identify opportunities for longer-term fixes.
• Support new restaurant openings, refurbishments, hardware refreshes and technology rollouts.
• Assist with technology changes including POS upgrades, patching, endpoint updates and new deployments.
• Maintain technical documentation, support guides and knowledge articles.
• Share knowledge with the wider support team and contribute to improvements in how we support our restaurants.

ABOUT YOU

We're looking for someone who has:

• 3+ years' experience in IT support, ideally within QSR, retail, hospitality, enterprise support or field services.
• Strong troubleshooting skills across Windows 10/11, hardware and software.
• Good networking knowledge across LAN/WAN, DNS, DHCP, wireless and general connectivity.
• Experience with endpoint management tools such as Endpoint Central, SCCM or similar.
• Exposure to POS, EFTPOS, retail or restaurant technology would be highly regarded.
• Experience working with ITSM tools and incident, request and change management processes.
• Confidence working with vendors and coordinating technical issues through to resolution.
• Strong communication skills and the ability to support non-technical users.
• A proactive, organised and practical approach to problem-solving.
• An interest in learning more about restaurant technology and working in a fast-paced, operational environment.
• Willingness to participate in an on-call roster to support our 24/7 restaurant operations.

WHY KFC?

At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally. We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business. You'll also enjoy:

• Flexible, hybrid work
• Additional days of leave each year to focus on your Wellbeing
• Signature career development and leadership programs
• Monthly mobile phone and home internet contributions
• Corporate KFC Culture Club initiatives
• Salary continuance cover for all permanent employees
• Employee discounts at KFC restaurants
• Free onsite secure parking at Frenchs Forest

JOIN OUR TEAM

There's all kinds of FLG potential here! Whatever your journey looks like, we'll help you get there, because we take your goals seriously.

Here at KFC, we see ourselves as an equal opportunity employer. This means it's a level playing field for all. Our work environment is fully inclusive, and we strive for a workplace where diversity of thought and perspective is welcomed, sought out and developed. No matter who you are or where you're from, people from all walks of life are encouraged to apply to join the KFC family. This means no matter your gender identity, ethnicity, cultural background, sexual orientation, disability, life stage or other legally protected status – you've always got a seat at our table.