Branch Manager, Wangaratta: Customer Focus Leader

National Australia Bank; Wangaratta; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Attractive base salary

Career growth opportunities

Wellbeing support

NAB Perks access

Enhanced leave options

Ongoing career development

Job summary

NAB in Wangaratta, VIC invites you to join as Branch Manager. This full-time role leads the local retail team, drives customer outcomes, and ensures the branch delivers exceptional service five days a week.

You will coach staff, manage performance, identify cross-sell opportunities, and maintain compliance while building strong customer relationships within the community. Attractive base salary and clear career growth await the right candidate.

Qualifications

• Proven experience in retail banking management or leadership roles is essential.
• Customer-centric thinking.
• Ability to influence, coach, and work collaboratively with your team.
• Commitment to delivering high-quality customer service.

Responsibilities

• Oversee overall branch performance through coaching, leadership and direction.
• Drive sales activity and identify cross-sale opportunities.
• Deliver a brilliant, consistent customer and partner experience.
• Ensure efficient, accurate transactions and strong risk controls.

Skills

Retail banking leadership

Customer-centric thinking

Coaching and mentoring

Job description

NAB in Wangaratta, VIC invites you to join as Branch Manager. This full-time role leads the local retail team, drives customer outcomes, and ensures the branch delivers exceptional service five days a week.

You will coach staff, manage performance, identify cross-sell opportunities, and maintain compliance while building strong customer relationships within the community. Attractive base salary and clear career growth await the right candidate.