Branch Manager - Tweed Heads

Complete Air Supply Pty Ltd; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Incentive program

Tool of trade vehicle

Employee Assistance Program (EAP)

Maxxia Rewards

Career growth opportunities

Job summary

Complete Air Supply Pty Ltd in Australia is seeking a Branch Manager for our Tweed Heads branch to lead daily operations, drive profitability and deliver exceptional service.

You will coach and develop a high-performing team, manage stock and costs, build strong customer relationships and implement improvements to boost revenue and efficiency. A safety-first, people-centric leadership style is essential.

Qualifications

• Proven track record of leading high-performing teams.
• Culture of safety, accountability and teamwork is prioritized.
• Strong commercial acumen with ability to manage performance, stock and costs.
• Experience leading a branch, operations, sales or similar environment.

Responsibilities

• Lead the day-to-day operations of the branch to ensure safe, efficient and customer-focused performance.
• Create a high-performing, team-oriented culture through effective leadership, coaching and accountability.
• Drive branch performance to achieve revenue, margin and profitability targets.
• Manage stock levels and branch expenditure to support operational efficiency and commercial outcomes.
• Build strong customer relationships and ensure the branch consistently delivers exceptional service.
• Identify and implement continuous improvement initiatives to enhance branch performance and customer outcomes.

Skills

People leadership

Safety culture

Commercial acumen

Team development

Job description

Competitive Salary + Incentive program + Vehicle

For over 25 years, Complete Air Supply has been helping HVAC professionals get the job done with quality products, expert support, and reliable service. As part of the global Beijer Ref Group, we combine local expertise with the strength and career opportunities of a world-leading HVAC&R organisation. While we're a well-established business, what really sets us apart is our people-first culture and commitment to supporting our team to succeed.

About the role

As Branch Manager, you'll lead the day-to-day operations of our Tweed Heads branch, ensuring a safe, customer-focused and high-performing environment. You'll be responsible for driving profitable growth, developing your team, managing branch resources, and delivering operational excellence.

Key Responsibilities:

Lead the day-to-day operations of the branch to ensure safe, efficient and customer-focused performance.

Create a high-performing, team-oriented culture through effective leadership, coaching and accountability.

Drive branch performance to achieve revenue, margin and profitability targets.

Manage stock levels and branch expenditure to support operational efficiency and commercial outcomes.

Build strong customer relationships and ensure the branch consistently delivers exceptional service.

Identify and implement continuous improvement initiatives to enhance branch performance and customer outcomes.

About you

You're a people-first leader who thrives in a fast-paced environment and understands how to balance team engagement with commercial success. With experience leading teams in a branch, operations, sales, or similar environment, you're confident making decisions, developing people, and delivering results. You'll stand out if you:

Have a proven track record of leading high-performing teams.

Create a culture where safety, accountability and teamwork come first.

Demonstrate strong commercial acumen and can effectively manage performance, stock and costs.

Build lasting customer relationships and are passionate about developing your team.

Look for opportunities to improve processes and drive business performance.

We are committed to the safety, wellbeing and ongoing development of our people. In this role, you'll enjoy:

Competitive salary package with incentive program.

Tool of trade vehicle.

Career growth opportunities within Complete Air Supply and the global Beijer Ref Group.

A supportive and collaborative team environment.

Access to our Employee Assistance Program (EAP).

Access to Maxxia Rewards, offering exclusive employee discounts, cashback offers and savings with hundreds of leading retailers.

The opportunity to join a successful and growing national business.

Please note the successful candidate will be required to complete pre-employment checks, including a medical assessment, as part of the recruitment process.

Your application will include the following questions.

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a branch manager?
• How much notice are you required to give your current employer?
• Are you willing to undergo a pre-employment medical check?

At Complete Air Supply (CAS), we specialise in the production and importation of ductwork and fittings for the air-conditioning industry. With our own local manufacturing facilities, we deliver a wide range of high-quality, locally assembled products — including insulated and custom sheet metal, as well as pre-insulated duct board solutions. CAS has access to the leading HVAC brands to be able to provide the complete offering to our customers.

With over 25 years of industry experience, we’ve earned a reputation for reliable service, deep product knowledge and strong expertise in commercial planning and quoting.

We're proud of the supportive, team-focused culture that drives us every day.

At Complete Air Supply (CAS), we specialise in the production and importation of ductwork and fittings for the air-conditioning industry. With our own local manufacturing facilities, we deliver a wide range of high-quality, locally assembled products — including insulated and custom sheet metal, as well as pre-insulated duct board solutions. CAS has access to the leading HVAC brands to be able to provide the complete offering to our customers.

With over 25 years of industry experience, we’ve earned a reputation for reliable service, deep product knowledge and strong expertise in commercial planning and quoting.

We're proud of the supportive, team-focused culture that drives us every day.