Branch Manager

Fastflex Heating & Cooling Supplies P/L; City of Whittlesea; On-site; AUD 70,000 - 95,000; Full time

Job summary

Fastflex Heating & Cooling Supplies P/L at Thomastown is seeking a capable Warehouse Manager to run the full operation—from receiving and dispatch to counter sales, team supervision and business development. You’ll lead a small team and ensure accurate stock and service excellence for trade and retail customers.

You will drive stock control, follow up quotes, and foster growth of trade accounts while maintaining WHS compliance and high service standards.

Qualifications

• Experience leading a warehouse and counter sales team.
• Strong customer service skills with trade customers.
• Proven stock control, cycle counts and stock rotation experience.
• Ability to follow up quotes and convert leads into orders.

Responsibilities

• Manage warehouse operations: receiving, picking, packing, dispatch and returns.
• Supervise, roster and develop a small team of warehouse and counter staff.
• Maintain stock accuracy through cycle counts and stocktakes.
• Identify opportunities to grow trade accounts and repeat business.

Skills

Warehousing leadership

Customer service

Team supervision

Stock management

Trade sales

Tools

Reckon Accounts

POS/inventory systems

Job description

Based at our Thomastown branch, you'll be responsible for the full operation — from receiving and dispatch through to counter sales, team supervision and business development. Key responsibilities include:

• Managing all warehouse operations: receiving, picking, packing, dispatch and returns
• Serving trade and retail customers at the counter with accurate HVAC product advice
• Supervising, rostering and developing a small team of warehouse and counter sales staff
• Maintaining stock accuracy through cycle counts and stock rotation
• Following up quotes and sales leads to convert enquiries into orders
• Identifying opportunities to grow trade accounts and repeat business
• Upholding customer service standards and resolving issues promptly
• Championing safe work practices and WHS compliance across the team

Key Performance Indicators

Your performance will be measured against:

• Monthly and annual sales budgets
• Stock accuracy rates from cycle counts and stocktakes
• Customer service standards — acknowledge customers within 30 seconds, answer phones within 4 rings, respond to emails within 1 hour
• WHS compliance: incident rates, hazard reporting and housekeeping audits
• Team performance, retention and training completion

What We're Looking For

• Current forklift licence (LF)
• Experience in HVAC, refrigeration or related trade supply
• Demonstrated warehouse management and team leadership experience
• Counter sales or customer service experience in a trade, wholesale or industrial environment
• Physically fit and comfortable working hands-on daily
• Strong communication skills with trade customers and staff
• Sound computer literacy including POS/inventory systems

Preferred

• Familiarity with Reckon Accounts or similar software
• Current driver's licence

Why Fastflex

We've been supplying the HVAC trade across Victoria since 2004. We're a tight-knit team with a strong reputation for product knowledge and genuine service — the kind of place where your work actually matters and you're not just a number. You'll have the autonomy to lead the branch and the support of the CEO to back you up.