Customer Service Representative - Moruya

IMB Bank; Moruya; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive remuneration

Product concessions

Paid parental leave

Study assistance

Learning development

Job summary

IMB Bank in Moruya is seeking a Customer Service Representative to deliver excellent service to customers across banking and insurance needs. This casual role covers Narooma/Batemans Bay depending on location, with no weekend work and business-hours scheduling, plus excellent training provided.

You'll engage with customers across face-to-face, phone and online channels, handle cash, balance tills, use MS Office, and collaborate with the Branch Manager to meet team goals in a compliant,

Qualifications

• Experience in customer service in any industry.
• Flexible Monday–Friday availability.
• Cash handling experience and attention to detail.
• Proficiency with MS Office.
• Honesty and integrity in a regulated environment.

Responsibilities

• Interact with customers via face-to-face, phone and online channels to assist with banking and insurance needs.
• Identify financial solutions to improve customers' positions.
• Utilize various technologies and MS Office tools.
• Handle cash, balance tills, and perform admin duties.
• Collaborate with Branch Manager and team to achieve goals.
• Maintain regulatory and procedural adherence.

Skills

Customer service

MS Office

Tools

MS Office

Job description

Customer Service Representative - Moruya

• Supportive team environment with great career pathways
• Casual opportunity, workwithinbusiness hours withno weekends
• Banking experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a casual position, based at Moruyaand covering Narooma/Batemans Bay depending on the candidate's location.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice, in any industry
• Flexible availability from Monday to Friday
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.