Customer Service Representative - Bowral

IMB Bank; Bowral; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Learning and growth

Job summary

IMB Bank in Bowral is seeking a Customer Service Representative for a part-time role (24 hours per week), with afternoon shifts Tuesday to Friday at the Bowral branch. You will engage with customers across face-to-face, phone and online channels to support banking and insurance needs.

No banking experience required as full training is provided; candidates are learning-minded, tech-capable, and eager to build a career in banking within a supportive team.

Qualifications

• Experience in customer service in any industry and an interest in financial services.
• A learning mindset and ambition to build a career in banking.
• Aptitude for technology and proficient in MS Office programs/apps.
• Honesty and integrity and ability to follow procedures in a regulated environment.
• Flexible approach and initiative to complete daily work requirements.
• Genuine desire to help people and work with customers and team.

Responsibilities

• Conversations with customers via all channels (face to face, phone, online) and assisting with banking and insurance enquiries.
• Explore financial solutions to improve customers' positions.
• Use various technologies, systems and digital platforms.
• Cash handling, balancing and administrative duties.
• Work with Branch Manager and team to achieve goals.
• Maintain high operational adherence to standards and procedures.

Skills

Customer service

Technology aptitude

MS Office

Tools

MS Office

Job description

Customer Service Representative - Bowral

• Supportive team environment with great career pathways
• Part-time opportunity, working withinbusiness hours withno weekends
• Banking experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice, in any industry, and an interest in financial services
• Available for afternoon shiftsTuesday to Friday
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.

Applications close 20 September 2026.