Branch Manager - Biloela

Work Initiatives; Gladstone Regional; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Career progression

Flexible working

Employee discounts

Wellbeing program

Additional leave

Novated leasing

Parental leave

Volunteer opportunities

Job summary

Coates Biloela is seeking a Branch Manager to lead a team of customer and service professionals to safely deliver outstanding service to our customers. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

You’ll be responsible for branch performance with a focus on safety and achieving KPI’s related to revenue, fleet

Qualifications

• Experience in sales and operational management.
• Previous team leadership experience and developing a cohesive team.
• Track record of delivering on KPIs and commercial outcomes.
• Strong communication skills, written and verbal.
• Proficiency with customer databases and Microsoft Office Suite.

Responsibilities

• Lead a team of customer and service professionals to deliver safe, high-quality service.
• Drive branch performance with safety and KPI focus on revenue, fleet utilisation and loyalty.
• Guide and motivate staff to provide excellent customer service.
• Develop quotes, raise purchase orders and enter hire agreements.

Skills

Branch management

Team leadership

KPI delivery

Commercial acumen

Communication

MS Office

Tools

MS Office

Job description

The next step in your career starts here… Permanent full-time position Bonus Plan Fully maintained tool of trade motor vehicle

At Coates Biloela, our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers. You

Will Enjoy a Variety In Your Role Including

Accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty. Ensuring the safety of your team and Coates customers Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer! Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.

Oversee Asset Management Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty. What You’ll Bring

To The Role Sales and operational management experience Previous team leadership experience and developing a ‘One Team’ cohesive mindset A track record of delivering on KPIs Demonstrated commercial acumen Excellent Communication skills, both written and verbal Strong computer literacy, including customer databases and Microsoft Office Suite

What You’ll Get

In Return We provide our team with a wide range of perks and benefits, including: Development and career progression pathways

Flexible working options available—let’s discuss what works best for you

Access to our employee discounts, benefits and wellbeing program

Purchased additional leave program

Novated leasing and salary sacrifice12 weeks Paid Parental Leave in addition to government parental leave scheme

Volunteering opportunities through the Coates Foundation Looking for more reasons to join Coates? At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. But our impact doesn't stop there.

Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. Visit careers.coates.com to learn more about our values and opportunities.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. Coates.