Branch Manager - Coffs Harbour

Coates; Coffs Harbour; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Development and career progression

Employee discounts

Purchased additional leave

Novated leasing and salary sacrifice

Parental leave and wellbeing programs

Volunteering opportunities

Job summary

Coates Coffs Harbour is seeking a Branch Manager to lead a team of 6 and drive outstanding service for customers. You will be responsible for branch performance, safety, KPI achievement, and profitability, while mentoring staff to deliver top customer experiences.

Key duties include developing quotes, processing orders and hire agreements, managing assets, and ensuring fleet availability. A strong commercial mindset and excellent communication are essential.

Qualifications

• Sales and operational management experience.
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset.
• A track record of delivering on KPIs.
• Demonstrated commercial acumen.
• Excellent Communication skills, both written and verbal.
• Strong computer literacy, including customer databases and Microsoft Office Suite.

Responsibilities

• Accountability for branch performance with a focus on safety and KPI achievement.
• Guide and motivate staff to provide excellent customer service and develop quotes, purchase orders and hire agreements.
• Oversee Asset Management and manage branch P&L, fleet availability and utilisation.

Skills

Sales management

Team leadership

KPI delivery

Customer service

Commercial acumen

Communication

MS Office

CRM systems

Tools

MS Office Suite

CRM systems

Job description

The next step in your career starts here…

• Permanent full-time position
• Attractive Salary + Bonus Plan
• Fully maintained tool of trade motor vehicle

At Coates Coffs Harbour, our Branch Manager performs a highly valued and critical role, leading a team of 6 to safely deliver outstanding service to our customers.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates’ customers.

You will enjoy a variety in your role including:

• Accountability for branch performance with a focus on safety and achieving KPI’s associated with revenue, fleet utilisation and customer loyalty.
• Ensuring the safety of your team and Coates customers
• Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer!
• Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
• Oversee Asset Management
• Manage branch P&L’s and KPI’s around fleet availability, fleet utilisation and customer loyalty.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Sales and operational management experience
• Previous team leadership experience and developing a ‘One Team’ cohesive mindset
• A track record of delivering on KPIs
• Demonstrated commercial acumen
• Excellent Communication skills, both written and verbal
• Strong computer literacy, including customer databases and Microsoft Office Suite

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.