Branch Manager

Everything Fleet Pty Ltd; City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company Vehicle

Company Mobile Phone & Laptop

Bonuses / Performance Incentives

Paid Birthday Day Off

Career development opportunities

Job summary

Everything Fleet Pty Ltd in Melbourne Airport seeks a Branch Manager to lead day-to-day operations, ensuring excellent customer service and optimal fleet utilization across corporate and retail channels. You will supervise a growing team and drive efficiencies while maintaining brand standards.

The role reports to the Operations Manager and requires a proactive leader with mentoring skills and a focus on operational excellence.

Qualifications

• Experience in car/truck rental or subscription industry preferred.
• Previous experience managing and leading a team.
• Outstanding customer service and sales skills with ability to build rapport.
• Strong conflict resolution for escalated issues.
• Proficient with POS software and daily operations.

Responsibilities

• Oversee day-to-day branch operations and mentor staff.
• Greet customers, process rental agreements, verify documents, and take payments.
• Upsell rental products and upgrades.
• Manage fleet availability and utilization.
• Provide reports to Operations Manager.
• Ensure compliance, WHS, and safety.
• Handle ad-hoc administrative duties.

Skills

Customer service

Sales

Leadership

Mentoring

Conflict resolution

Point-of-sale software

Organisational skills

Attention to detail

Multitasking

Driver's license

Tools

POS software

Job description

Everything Fleet is an Australian owned and operated company providing vehicle solutions to some of the biggest companies within the film, sporting, mining and construction industries for over 30 years.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Operations Manager, we are looking for a Branch Manager that will be responsible for the management of our Melbourne Airport branch.

The focus of the role will be to ensure the smooth day-to-day operation of the branch, where you will provide face-to-face and over the phone customer service and reservation support to both Corporate and Retail customers. You will also need to ensure that all vehicles are cleaned/detailed as well as utilised to maximum capacity whilst providing an exceptional customer experience.

The successful candidate will preferably have experience in management, have a pro-active, can-do attitude where no task is too big or too small and the ability to step up and lead a growing team.

Key Responsibilities

Ensure the day-to-day operations across the branch are running as efficiently and effectively as possible including mentoring a team of staff.

Meet and greet customers; complete subscription and/or rental agreements, validate customers documents such as Driver's License, take credit card payments and accurately update the system.

Sell/upsell over the counter rental products i.e., upgrades, liability cover, fuel

Fleet Management ensuring the right vehicles are on site for the day/week’s bookings and maximising their utilisation

Resolve any escalated issues in a timely and win-win outcome for both the company and the customer

Provide daily/weekly reports as required by the Operations Manager

Focus on being best in class in all areas including customer service, sales whilst providing operational excellence and always ensuring you act as Brand Ambassadors

Adhere to all compliance, WH&S and all policy and procedures to ensure a safe working environment

Assist with ad-hoc duties and administrative duties as required

The successful candidate will be rewarded with a competitive salary, use of a motor vehicle and a variety of benefits such as:

Company Mobile Phone & Laptop

Company Vehicle

Bonuses / Performance Incentives

Ongoing Career Development and Progression Opportunities

Paid Birthday Day Off

Required Skills & Experience

Experience in the car/truck rental or subscription industry is desirable but not essential.

Previous experience managing, mentoring and leading a team to success.

Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly with both Corporate and Retail customers

Experience in dealing with customer issues and conflict resolution quickly and effectively resolve escalated issues

Strong computer skills with the ability to quickly learn the point-of-sale software

Ability to multitask, be highly organised with have a strong attention to detail

Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Hold an open, drivers license with no restrictions.

The successful candidate must have full work rights in Australia.

If you are looking for that next opportunity and want to work for an inclusive, diverse and dynamic National Company that puts its people first,

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a branch manager?
• Do you have a current Australian driver's licence?