Shift Supervisor

Everything Fleet Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Bonuses / Performance Incentives

Career development and progression

Paid Birthday Day Off

Job summary

Everything Fleet is seeking a Shift Supervisor for our Southport branch on a Monday–Friday 8:00am–4:00pm schedule. You will lead a growing team, provide face-to-face and phone customer service, and oversee reservations for Corporate and Retail customers.

Responsibilities include ensuring smooth operations, optimizing fleet utilisation, and maintaining vehicle presentation and safety standards. Competitive salary and benefits offered.

Qualifications

• Experience in car/truck rental or subscription industry is desirable but not essential.
• Proven ability to manage, mentor and lead a team to success.
• Outstanding customer service and sales skills with corporate and retail customers.
• Strong conflict resolution and problem-solving abilities.
• Proficient computer skills and quick learner of POS systems.
• Highly organized with strong attention to detail.

Responsibilities

• Oversee day-to-day branch operations and mentor staff.
• Meet and greet customers; complete rental agreements and verify documents.
• Sell/upsell over-the-counter products and services.
• Manage fleet utilization and ensure vehicles are available and ready.
• Handle escalated issues with win-win outcomes for customers and company.
• Provide daily/weekly reports to Area Manager.
• Uphold WHS compliance and company policies.

Skills

Rental industry experience

Team leadership

Customer service

Sales skills

Conflict resolution

POS software

Multitasking

Attention to detail

Brand ambassador

Tools

POS software

Job description

Everything Fleet is an Australian owned and operated company providing vehicle solutions to some of the biggest companies within the film, sporting, mining and construction industries for over 30 years.

With a focus on supplying customised vehicle solutions to our clients, we stand by our heritage of delivering innovation with the highest quality service standards. We value people who are eager to learn, are enthusiastic, and who want to have a little fun along the way!

About the Role

Reporting to the Area Manager, we are looking for a Shift Supervisor that will be responsible for the day-to-day running of our Southport branch. The role is full time operating Monday - Friday, 08:00AM-04:00PM.

The focus of the role will be to ensure the smooth day-to-day operation of the branch, where you will provide face-to-face and over the phone customer service and reservation support to both Corporate and Retail customers. You will also need to ensure that all vehicles are cleaned/detailed as well as utilised to maximum capacity whilst providing an exceptional customer experience.

The successful candidate will preferably have experience in management, have a pro-active, can-do attitude where no task is too big or too small and the ability to step up and lead a growing team.

Key Responsibilities

Ensure the day-to-day operations across the branch are running as efficiently and effectively as possible including mentoring a team of staff.

Meet and greet customers; complete subscription and/or rental agreements, validate customers documents such as Driver’s License, take credit card payments and accurately update the system.

Sell/upsell over the counter rental products i.e., upgrades, liability cover, fuel

Fleet Management ensuring the right vehicles are on site for the day/week’s bookings and maximising their utilisation

Resolve any escalated issues in a timely and win-win outcome for both the company and the customer

Provide daily/weekly reports as required by the Area Manager

Focus on being best in class in all areas including customer service, sales whilst providing operational excellence and always ensuring you act as Brand Ambassadors

Adhere to all compliance, WH&S and all policy and procedures to ensure a safe working environment

Assist with ad-hoc duties and administrative duties as required

The successful candidate will be rewarded with a competitive salary, and a variety of benefits such as:

Bonuses / Performance Incentives

Ongoing Career Development and Progression Opportunities

Paid Birthday Day Off

Required Skills & Experience

Experience in the car/truck rental or subscription industry is desirable but not essential.

Previous experience managing, mentoring and leading a team to success.

Outstanding customer service and sales skills both face to face and over the phone with the ability to build rapport quickly with both Corporate and Retail customers

Experience in dealing with customer issues and conflict resolution quickly and effectively resolve escalated issues

Strong computer skills with the ability to quickly learn the point-of-sale software

Ability to multitask, be highly organised with have a strong attention to detail

Take pride in your work, the office that you work in and the presentation of the fleet of vehicles

Hold an open, drivers license with no restrictions.

The successful candidate must have full work rights in Australia.