Branch Manager

Master Hire; Gold Coast City; On-site; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career progression opportunities

Job summary

Master Hire is seeking a driven Branch Manager to lead the Gold Coast branch, optimise performance, and deliver exceptional customer service.

You will coach a growing team, manage fleet and service delivery, drive revenue, and ensure safe, efficient operations while maintaining strong relationships with key customers and suppliers. Salary is competitive with incentives; ongoing training and career progression are offered in a values-driven culture.

Qualifications

• Proven experience in a Branch Manager or similar leadership role.
• Demonstrated ability to lead, coach, and develop teams to achieve results.
• Strong customer focus with the ability to build and maintain key relationships.
• Experience managing operational performance, including fleet, logistics, or service delivery.
• Financial literacy, with the ability to interpret reports and manage budgets effectively.
• Strong organisational and problem-solving skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.
• Experience in the hire, construction, or related industry is highly regarded.

Responsibilities

• Lead, coach, and develop a high-performing team to achieve operational, safety, and customer service excellence.
• Oversee all aspects of branch operations including fleet management, equipment logistics, and service delivery.
• Drive revenue growth through customer relationships, sales initiatives, and identifying new business opportunities.
• Manage branch financial performance including budgeting, forecasting, and cost control.
• Ensure compliance with safety standards, company policies, and accurate documentation processes.

Skills

Leadership

Team coaching

Customer focus

Budgeting

Safety compliance

Operations management

Fleet management

Sales initiatives

Job description

We are seeking a driven and capable Branch Manager to lead and optimise the performance of our branch in the Gold Coast. In this role, you will be responsible for delivering strong commercial outcomes, leading a growing team, and ensuring operational excellence, safety, and exceptional customer service.

Your responsibilities will include but are not limited to:

Lead, coach, and develop a high-performing team to achieve operational, safety, and customer service excellence.

Oversee all aspects of branch operations include fleet management, equipment logistics, and service delivery.

Drive revenue growth through customer relationships, sales initiatives, and identifying new business opportunities.

Manage branch financial performance including budgeting, forecasting, and cost control.

Ensure compliance with safety standards, company policies, and accurate documentation processes.

What we are looking for

Proven experience in a Branch Manager or similar leadership role with strong commercial acumen.

Demonstrated ability to lead, coach, and develop teams to achieve results.

Strong customer focus with the ability to build and maintain key relationships.

Experience managing operational performance, including fleet, logistics, or service delivery.

Financial literacy, with the ability to interpret reports and manage budgets effectively.

Strong organisational and problem-solving skills, with the ability to manage competing priorities.

Excellent communication and interpersonal skills.

Experience in the hire, construction, or related industry is highly regarded.

What we offer

Competitive salary package including performance-based incentives.

Ongoing training, development, and career progression opportunities.

A supportive, values-driven team culture.

The opportunity to lead a successful branch within a growing, reputable business.

Exposure to a dynamic and fast-paced industry with long-term career potential.

About Us

Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry.

We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow.