Branch Manager

ARB Corporation; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary + super

Company vehicle (4WD)

Professional development

International exposure

Supportive team environment

Job summary

ARB Corporation Ltd seeks a Branch Manager to lead the Retail Sales team and Workshop Supervisor, ensuring safe, profitable operation across our showroom and automotive workshop in Sydney. You will coach staff, drive customer service excellence and exceed safety, commercial and people targets.

This role offers a competitive base salary with super, a 4WD company vehicle, and opportunities for professional development and international exposure within a world-class team.

Qualifications

• Proven experience leading and developing teams of ten or more professionals.
• Experience in retail and workshop environments is preferred.
• Ability to develop customer-centric strategies.
• Strong financial understanding including pricing, assets and P&L.
• Excellent communication and leadership skills.
• Familiarity with 4x4 accessories and off-road vehicles highly regarded.

Responsibilities

• Leading a Branch of sales and fitting staff to achieve personal growth and career development.
• Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
• Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
• Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time. Inventory to be managed with a Just in time philosophy aligned to distribution schedules.
• Providing support and market feedback to the Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
• Collaborate with local fleet and dealer partners to create value adding relationships.

Skills

Leadership

Team management

Customer focus

Financial acumen

Strategic thinking

Job description

The Position:
The Branch Manager is responsible for managing, leading, and coaching the Retail Sales team and Workshop Supervisor. Consisting of a showroom and automotive workshop, you will be responsible for servicing ARB's retail, fleet and dealership customers throughout the local area. The Branch Manager is required to achieve, and preferably exceed all safety, customer, team, and commercial targets and is ultimately accountable for the efficient, effective, and profitable operation of the store. A successful Branch Manager exhibits behaviors and demonstrates performance in line with the ARB values of Drive, Excellence and Passion.

This is a fantastic career opportunity for an individual with proven experience in managing, leading and coaching staff.

What’s on offer:

• Competitive base salary, plus super, leave loading and incentive program
• Fully equipped and maintained 4WD company vehicle
• Professional development opportunities, international business exposure and training.
• Join a world class team that operate in a collaborative and supportive environment.

Key Responsibilities:

• Leading a Branch of sales and fitting staff to achieve personal growth and career development.
• Influence commercial decisions and process disciplines to deliver and exceed productivity and profitability targets.
• Champion the customer experience within the Branch, deliver the highest quality of installations and professional sales support.
• Process adherence leading to accurate Inventory management. Ensure customer orders are supplied in full and on time. Inventory to be managed with a Just in time philosophy aligned to distribution schedules.
• Providing support and market feedback to the Retail Operations Manager regarding competitor activity, new business opportunities, product trends and customer insights.
• Collaborate with local fleet and dealer partners to create value adding relationships.

About you:

• Proven experience leading and developing teams of ten or more professionals
• Familiarity with 4x4 accessories and off-road vehicles in general will be highly regarded.
• Ability to work with a variety of individuals to develop and drive customer centric strategies throughout the organisation.
• Passion and commitment for achieving extraordinarily high standards in customer service.
• Drive, enthusiasm and the pursuit of outstanding results.
• Knowledge of key financial principles, such as asset management and maintenance, pricing structures and P&L statements.
• Mechanical aptitude highly desirable.

ARB Corporation Ltd is a proudly Australian business and a global leader in designing, manufacturing and distributing 4WD accessories. We have a presence in over 100 countries and offices in the USA, Europe, Thailand, New Zealand, the UK and the Middle East. Our reputation has been built on high-quality products, with services delivered by people who are passionate about reliability and practicality.