Branch Manager

Alpine Spas PTY LTD; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Alpine Spas in Blair Athol seeks a Branch Manager who is primarily a salesperson and a true player-coach. You will sell alongside your team, guide customers to the right spa or sauna, and close deals while building long-term relationships.

You’ll manage your pipeline end-to-end in GreenTree CRM, coach staff, and uphold high showroom standards. This role is Tuesday to Saturday with a base salary plus a manager’s incentive, located at our Blair Athol showroom.

Qualifications

• Proven track record in hitting sales targets.
• Experienced in leading, supervising or coaching others.
• Customer-obsessed with delivering exceptional service.
• Sharp written and verbal communication reflecting brand standards.
• Competent with CRM systems and multi-channel communication.

Responsibilities

• Lead by example on showroom floor, maximizing sales across channels.
• Deliver exceptional service so customers find their perfect fit.
• Own your pipeline in CRM: follow-ups, quotes, and post-sale check-ins.
• Coach and mentor the team, including training new starters on product knowledge.
• Keep the showroom presented, organized and high-performing.
• Hold the team accountable to real targets with honest performance discussions.

Skills

Sales Closing

People Leadership

Coaching & Training

Customer Service

Communication

CRM Knowledge

Multi-Channel Selling

Time Management

Tools

GreenTree CRM

Microsoft Office

Job description

Alpine Spas is Australasia's largest Spa, Sauna and Swim Spa retailer - and we got there by moving faster, thinking sharper, and holding ourselves to a higher standard than anyone else in the industry. We started from humble beginnings and built something remarkable by refusing to stand still while the rest of the industry did.

Behind the showrooms is a tight-knit team that takes pride in what they do, celebrates wins together, and genuinely enjoys coming to work. We're innovative, agile, and always looking to raise the bar.

The role

We’re looking for a Branch Manager for our Blair Athol showroom who is first and foremost a salesperson - a true player-coach who leads from the front and brings a team along to deliver targets.

You’ll spend your days on the showroom floor, selling alongside your team. Whether a customer walks through the door, calls in, or submits an enquiry online, you’re their first point of contact and their guide to finding the perfect product. Your job is to understand what customers really need, guide them to the right solution, and close. Then follow up, build the relationship, and generate the referral. You’ll manage your own pipeline end-to-end using our CRM (GreenTree), owning every stage: calls, quotes, emails, texts, and post-sale check-ins.

The management side is a smaller part of the role, but it matters. You won’t manage from behind a desk. You’ll coach in the moment, train new starters, and keep the showroom running smoothly. The team will do what you do, so you’ll set the standard by living it. Most importantly, you’ll play a direct role in bringing happiness to thousands of families across Australia.

Key responsibilities

Lead by example on the showroom floor, maximising sales across multiple channels - in-person, phone, and digital enquiry

Deliver exceptional service so every customer finds their perfect fit

Own your pipeline in CRM: follow-ups, quotes, and post-sale check-ins done on time, every time

Coach and mentor the team, including training new starters on product knowledge and sales confidence by showing them how its done

Keep the showroom presented, organised and performing at a consistently high standard

Hold yourself and your team accountable to real targets, with honest conversations about results, starting with your own

About you

You’re an energetic go-getter who’s passionate about customers and driven by results. Whether you’re an experienced closer ready to step into leadership or an emerging leader with a strong sales record, you bring the same thing: ownership, hunger, and the discipline to follow through.

A proven track record in sales - you’ve hit targets, you know how to close, and you can demonstrate both

Experience leading, supervising or coaching others, even informally, and a preference for showing over telling

Customer-obsessed, with a genuine passion for delivering exceptional service

Sharp written and verbal communication that reflects the brand accurately and professionally

Competent with CRM systems, Microsoft Office, and multi-channel communication platforms

Exceptionally self-managed - your follow-ups are done on time, and in time

Able to give and take feedback, apply it, and come back stronger

A team-first mindset - you lift others, share what works, and never leave colleagues exposed

Experience selling spas or saunas will be highly regarded, but it’s not essential. Backgrounds in high-value retail or consultative sales, such as automotive, furniture, real estate, home improvement, fitness or telecommunications, will serve you well here too.

What we are actually looking for

We are less interested in your ‘what you’ve done’ and more interested in ‘who you are’. The people who thrive at Alpine Spas have a few things in common.

They are naturally curious about people. They ask questions, they listen properly, and they genuinely want to help someone find the right answer - not just close a transaction.

They are competitive with themselves. They set a personal bar, they notice when they fall short of it, and they do something about it without being told to.

They show up. Consistently, professionally, and with energy - regardless of how the last customer interaction went.

They are team-first. They share what works, they support the people around them, and they understand that the whole showroom wins or loses together.

And, they want to earn well. The manager’s incentive is a real part of this role, and the best people here are motivated by the direct link between their results and their reward.

The details

Days of work: Tuesday to Saturday (rostered days off Sunday and Monday)

Based at our Blair Athol showroom, with occasional travel to home shows

Competitive base salary plus a manager’s incentive

The opportunity to work with premium lifestyle products that customers

This is not a low-pressure environment. We have real targets, we track performance, and we have honest conversations about results. Your effort directly translates into your earnings here, and your results are recognised. If you’re ready to own your pipeline, lead from the front and drive your outcomes - we want to hear from you.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as a branch manager?
• How much notice are you required to give your current employer?
• Do you have Sales Closing experience?