Branch Librarian: Lead Community Library Services

NRW.Global Business; Port Macquarie; Hybrid; AUD 91,000 - 102,000; Full time

Benefits offered by this job

Hybrid work

Gym membership

Career development

Annual salary review

Long service leave

Employee assistance program

Salary packaging

Awards program

Job summary

Port Macquarie-Hastings Council is seeking a capable Branch Librarian in Port Macquarie to lead day-to-day branch services and provide expert information support. The role includes frontline service delivery, staff guidance, and developing collections and local studies materials.

Responsibilities include planning programs, building relationships with schools and community groups, and implementing contemporary library practices and technologies.

Qualifications

• Strong customer service, communication and problem-solving skills.
• The ability to provide professional information support and guidance.
• An understanding of contemporary public library service delivery.

Responsibilities

• Supporting the day-to-day operation of the branch to ensure consistent, customer-focused services
• Providing guidance and workflow oversight to Library Assistants and junior staff
• Participating in frontline service delivery and modelling high standards of customer service
• Resolving customer enquiries and operational issues using sound professional judgement
• Supporting access to collections, reference resources and local studies materials
• Contributing to the planning and delivery of programs, displays and branch activities
• Building positive relationships with local schools, community groups and stakeholders
• Identifying opportunities for operational improvement and service enhancement
• Researching and applying contemporary library practices and technologies

Skills

Customer service

Communication

Problem solving

Info support

Education

Bachelor's degree in Library and Information Studies

Job description

Port Macquarie-Hastings Council is seeking a capable Branch Librarian in Port Macquarie to lead day-to-day branch services and provide expert information support. The role includes frontline service delivery, staff guidance, and developing collections and local studies materials.

Responsibilities include planning programs, building relationships with schools and community groups, and implementing contemporary library practices and technologies.