Librarian — Community Programs & Customer Service

Careers at Council; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Health & Fitness Reimbursement

Job summary

Ku-ring-gai Council is seeking a Librarian to join the Library Services team on a full-time basis, with Tuesday to Saturday shifts. You will deliver customer service, support branch staff, and connect the community with library programs and services.

The role requires a library degree and ALIA Associate Membership eligibility, with a strong focus on readers’ advisory, reference and circulation. Be part of a collaborative team committed to professional development and community values.

Qualifications

• Qualified library professional with degree in library/information science and eligibility for ALIA Associate Membership.
• Experienced in public libraries, with strong skills in readers’ advisory, reference, circulation and library programs.
• Passionate about customer service, with excellent communication and interpersonal skills.
• Confident problem-solver with strong organisation, time management and conflict resolution skills.
• Digitally capable, with proficiency in Microsoft Office, mobile technology, social media and e-resources.
• A collaborative and flexible team player who brings initiative, enthusiasm and a commitment to professional development.

Responsibilities

• Deliver exceptional customer service across readers’ advisory, reference and circulation.
• Connect the community with the library through programs, events, outreach and specialist services.
• Support and lead library staff by allocating work, providing guidance and resolving customer issues.
• Promote library services and create a welcoming, positive experience for customers.
• Support day-to-day library operations, including collection maintenance, workroom tasks and reporting faults.
• Work flexibly across Ku-ring-gai Library branches, including assisting with events, training and activities.

Skills

Readers’ advisory

Reference

Circulation

Customer service

Microsoft Office

Digital literacy

Education

Library degree

ALIA Associate Membership eligibility

Tools

e-resources

Social media

Mobile technology

Job description

Ku-ring-gai Council is seeking a Librarian to join the Library Services team on a full-time basis, with Tuesday to Saturday shifts. You will deliver customer service, support branch staff, and connect the community with library programs and services.

The role requires a library degree and ALIA Associate Membership eligibility, with a strong focus on readers’ advisory, reference and circulation. Be part of a collaborative team committed to professional development and community values.