Library Services Lead: Customer Experience & Programs

Council Jobs; Melbourne; Híbrido; AUD 86 000 - 117 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Generous leave provisions

Staff wellbeing programs

Learning and development opportunities

Gym membership discounts

Resumo da oferta

Bayside City Council is seeking a Library Customer Service Librarian - Information to join the Bayside Libraries team. Based at Sandringham and Hampton Libraries, you will lead customer service delivery, provide reader advisory support, and help run community programs that promote digital literacy and lifelong learning.

Flexibility to cover weekend and evening shifts is required. You will supervise branch staff and help maintain collections, while contributing to inclusive community outcomes and

Qualificações

• Provide a high-quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers.
• Have current knowledge on the library collections and ensure they are well maintained.
• Participate in running library events that support the Bayside community and outreach opportunities.

Responsabilidades

• Demonstrating leadership in the delivery of excellent customer service.
• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Supporting the lifelong learning of the community via library programs.
• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

Conhecimentos

Customer service

Reader advisory

Lifelong learning facilitation

Branch operations supervision

Formação académica

ALIA recognised Librarianship qualification

Descrição da oferta de emprego

Bayside City Council is seeking a Library Customer Service Librarian - Information to join the Bayside Libraries team. Based at Sandringham and Hampton Libraries, you will lead customer service delivery, provide reader advisory support, and help run community programs that promote digital literacy and lifelong learning.

Flexibility to cover weekend and evening shifts is required. You will supervise branch staff and help maintain collections, while contributing to inclusive community outcomes and