Library Customer Experience Lead & Programs Librarian

Bayside City Council; City of Bayside; On-site; AUD 60,000 - 66,000; Part time

Job summary

Bayside City Council in Melbourne's Bayside area is seeking a part-time Librarian to support Sandringham and Hampton Libraries. Working 28 hours per week with weekend/evening rostered shifts, you will lead programs, support digital literacy, and enhance community learning.

You will supervise branch operations when required, provide excellent reader guidance and contribute to collections development, with a strong emphasis on customer service and inclusivity.

Qualifications

• Librarianship qualification recognised by ALIA.
• Provide a high-quality customer experience to both external and internal customers.
• Provide high quality information provision to both external and internal customers.
• Have current knowledge on the of the library collections and ensure that they are well maintained.
• Participate in running library events that support the Bayside community and outreach opportunities.

Responsibilities

• Demonstrating leadership in the delivery of excellent customer service.
• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.
• Supporting the life-long learning of the community via library programs.
• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

Skills

ALIA Librarianship

Education

ALIA Librarianship qualification

Job description

Bayside City Council in Melbourne's Bayside area is seeking a part-time Librarian to support Sandringham and Hampton Libraries. Working 28 hours per week with weekend/evening rostered shifts, you will lead programs, support digital literacy, and enhance community learning.

You will supervise branch operations when required, provide excellent reader guidance and contribute to collections development, with a strong emphasis on customer service and inclusivity.