Equipment Hire Controller — Customer-Focused & Fast-Paced

Allcott Hire; Newcastle City Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

Allcott Hire is seeking a talented, energetic and customer focused team player to work at our Cameron Park Branch. You will handle online and telephone enquiries, coordinate with branch staff, and process hires using Base Plan software to ensure on-time delivery and accuracy.

The role requires good computer and MS Office skills, a valid Open Manual Driver's License, and the ability to work autonomously or as part of a team in a fast-paced equipment hire environment.

Qualifications

• Computer operation skills at a basic to intermediate level.
• Microsoft Office software skills at basic-intermediate level.
• Strong communication skills to liaise with customers, staff and management.
• A current driver's license (Open Manual Driver's License).
• A physical fitness level to carry out light manual handling duties.
• Ability to work autonomously or as part of a team.
• A good command of the English language.

Responsibilities

• Deal with online and telephone enquirers and orders from customers to ensure all orders are interpreted and delivered to the specifications required.
• Liaise with the Allcott Hire team including other hire controllers, branch managers, drivers and service people to ensure equipment is available, maintained and ready to be delivered to our customers.
• Process hires, off hires, transfers and exchanges using Base Plan (hire industry software).
• Process manual paperwork when necessary.
• Operate and maintain the daily diary recording of all equipment movements including the reporting of errors and discrepancies to your supervisor.

Skills

Computer operation

Microsoft Office

Communication

Autonomy

Teamwork

English proficiency

Tools

Base Plan

Job description

Allcott Hire is seeking a talented, energetic and customer focused team player to work at our Cameron Park Branch. You will handle online and telephone enquiries, coordinate with branch staff, and process hires using Base Plan software to ensure on-time delivery and accuracy.

The role requires good computer and MS Office skills, a valid Open Manual Driver's License, and the ability to work autonomously or as part of a team in a fast-paced equipment hire environment.