Branch Coordinator | Administration & Scheduling

Star Scaffolds; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Full training

Ongoing support

Career development

Friendly branch team

Job summary

STAR Scaffolds is seeking a Branch Coordinator to support administration and scheduling from our Gold Coast Molendinar branch. The role focuses on coordinating bookings, aligning field teams with customers, and ensuring timely service with accurate documentation.

You will interact with installers and subcontractors, update clients on schedules, and help keep operations running smoothly. Full training will be provided, and the team values reliability and a proactive, organised mindset.

Qualifications

• Experience in administration, scheduling or coordination.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Schedule and confirm customer bookings to keep daily operations on track.
• Coordinate and communicate with installers and subcontractors.
• Keep customers updated on job schedules and any operational changes.
• Review installation and dismantle photos and arrange rectification works as required.
• Support Sales Representatives with job confirmations and bookings.
• Provide general administrative support including data entry, filing and document preparation.
• Work closely with the branch team to ensure jobs are completed efficiently and meet customer expectations.

Skills

Scheduling

Customer service

Communication

Organization

Multitasking

Education

Business Administration cert I/II

Job description

Branch Coordinator | Administration & Scheduling

Be the heartbeat of our branch! Join a growing team and build your career with STAR Scaffolds.

Who We Are

STAR Scaffolds Pty Ltd is a leading provider of safe, engineered access solutions to the Australian residential construction industry.

With branches across Queensland and Victoria, we are continuing to strengthen our operations and create opportunities for people who want to grow with our business.

At STAR Scaffolds, we value teamwork, reliability and people who take pride in what they do. If you're looking for a role where you can make a real difference and be part of a supportive team, we'd love to hear from you!

The Opportunity

We are currently seeking an enthusiastic, organised and self-driven Branch Coordinator to join our Gold Coast team based in Molendinar.

This is an important role within our branch, helping keep daily operations running smoothly by coordinating bookings, supporting our contractors and installers, and ensuring our customers receive reliable and timely service.

You'll be the go-to person helping connect our office, field teams and customers – no two days will be the same!

What You'll Be Doing

• Scheduling and confirming customer bookings to keep daily operations on track.
• Coordinating and communicating with installers and subcontractors.
• Keeping customers updated on job schedules and any operational changes.
• Reviewing installation and dismantle photos and arranging rectification works where required.
• Supporting Sales Representatives with job confirmations and bookings.
• Providing general administrative support, including data entry, filing and document preparation.
• Working closely with the branch team to ensure jobs are completed efficiently and customer expectations are met.

What We're Looking For

We're looking for someone who is organised, proactive and enjoys being part of a busy team.

Ideally, you'll bring:

• Previous administration, scheduling or coordination experience.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• The ability to multitask, prioritise and work under pressure.A confident and professional telephone manner.
• A positive attitude and willingness to learn.
• The initiative to take ownership of tasks and go the extra mile.
• A Certificate I or II in Business Administration would be an advantage but is not essential. Full training will be provided for the right person.

Why Join STAR Scaffolds?

• Join an established and growing Australian business.
• Work alongside a friendly and supportive branch team.
• Receive full training and ongoing support.
• Opportunity to develop your skills and grow within the business.
• Be part of a team where your contribution makes a difference.

Ready to Join Us?

If you're someone who enjoys keeping things organised, thrives in a fast-paced environment and takes pride in delivering great customer service, we want to hear from you!

We are looking for the right person to join us as soon as possible.