Scheduling & Administration

Ace Lifting & Height Safety; Greater Dandenong; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Ace Lifting & Height Safety is seeking a Scheduling & Administration professional in Victoria to own job scheduling, invoicing and customer inquiries for the branch. You will be the main conduit between customers, suppliers and internal team members to ensure smooth service delivery.

The role requires strong communication, organisation and a proactive approach to improving processes, with a friendly team environment and focus on customer experience.

Qualifications

• Strong communication with customers and teammates.
• Organised and detail oriented with good time management.
• Ability to manage multiple tasks and prioritise.
• Comfortable using software and basic IT tools.

Responsibilities

• Schedule on-site jobs with technicians and coordinate resources.
• Coordinate orders, suppliers, quotes and invoicing as needed.
• Review client reports, certificates and invoices at job closure.
• Respond to customer, supplier and internal inquiries.
• Maintain customer asset registers and related databases.

Skills

Communication

Teamwork

Organisational skills

Customer service

Tech literacy

Job description

ACE Lifting & Height Safety (www.acelts.com.au) is a trusted name in the lifting and height safety sectors, renowned for our expertise, comprehensive services and unwavering support to our customers. With branches located in Dandenong South, Traralgon and Bendigo, we are one of the largest lifting inspection companies in Victoria.

About ACE Lifting & Height Safety

ACE Lifting & Height Safety (www.acelts.com.au) is a trusted name in the lifting and height safety sectors, renowned for our expertise, comprehensive services and unwavering support to our customers. With branches located in Dandenong South, Traralgon and Bendigo, we are one of the largest lifting inspection companies in Victoria.

The Role

In the role of Scheduling & Administration, you will take ownership of the job scheduling, job invoicing, administration & incoming customer queries for the branch. This is a crucial role for our business as it has a significant impact on our customer's experience with us and on how efficiently we deliver our services.

You will be interacting with all areas of our business and will be the main conduit between our customers, suppliers and internal Team Members.

Key Responsibilities

• Job Scheduling: Liaise with our customers to schedule all on-site jobs for our team of Technicians.

• Job Coordination: Work with internal and external stakeholders to coordinate all requirements to successfully complete customer jobs (e.g. order stock, manage sub-contactors, book accommodation, organise tooling and equipment, issue quotes etc).

• Invoicing & Reporting: Review and issue client reports, certificates and invoices at the closure of a job.

• Communication: Respond to customer, supplier and internal Team Member enquiries.

• Data Integrity: Maintain the customers' asset registers & other databases.

What We're Looking For

• Friendly, positive and loves working in a team environment

• Excellent communication & interpersonal skills

• Highly organized with strong attention to detail

• Always looks for ways to improve processes and the business

• Ability to problem solve using their initiative

• Comfortable liaising with customers and suppliers

• Confident with technology and can efficiently learn and use software

• Excellent written and verbal communication skills

Why Join Us?

• Be part of a dynamic and growing company that is constantly striving to improve.

• Be part of a friendly and supportive team environment.

• Competitive salary and benefits package.