Branch Concierge - Narellan

Commonwealth Bank; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Commonwealth Bank in Sydney’s Narellan branch is seeking a dedicated Concierge to welcome customers and direct their enquiries, becoming the first point of contact for service needs. You’ll guide clients through channels and showcase our in-branch technology and digital tools.

This full-time rostered position covers a 38-hour week, emphasizing friendly, professional service and a proactive approach to customer wellbeing as part of our Retail Banking Services team.

Qualifications

• Proven track record of delivering exceptional customer service in financial, retail, or hospitality settings.
• Excellent communication skills and a professional demeanour.
• Interest in building a long-term career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Greet customers and clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Be aware of branch movements to ensure it runs smoothly and customers are satisfied.

Skills

Customer service

Communication skills

Professional demeanour

Financial services exposure

Job description

Full Time Roster (38 hours per week)

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

See yourself in our team

As Concierge for the Narellan Branch Branch of CommBank, you’ll be the face of CommBank & the first person customers speak with to assist them. To do this you’ll:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

We’re interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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Advertising End Date: 16/11/2026