Branch Concierge - Narellan

CommBank; Sydney; Sur place; AUD 55 000 - 65 000; Plein temps

Résumé du poste

CommBank in Australia is looking for a friendly Concierge at the Narellan Branch who will be the first point of contact for customers. You will greet customers, understand their enquiry, and guide them to the right channel, helping them navigate in-branch technology and digital banking options.

You'll build personal connections, ensure the branch runs smoothly, and contribute to a high standard of customer service.

Qualifications

• Track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customers' financial wellbeing.

Responsabilités

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connections to enhance the customer experience.
• Demonstrate in-branch technology and digital banking options.
• Ensure the branch runs smoothly and customers are satisfied with their experience.

Connaissances

Customer service

Communication

Professionalism

Relationship building

Description du poste

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Full Time Roster (38 hours per week)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology. What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As Concierge for the Narellan Branch Branch of CommBank, you'll be the face of CommBank & the first person customers speak with to assist them. To do this you'll:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

What's Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying.

With us, you'll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.