Branch Banking Specialist: Customer Experience

National Australia Bank; Sydney; On-site; AUD 55,000 - 65,000; Part time

Benefits offered by this job

Mileage reimbursement

Banking service discounts

Job summary

National Australia Bank is seeking a Branch Customer Advisor for the Marrickville area. The role focuses on delivering a seamless, tailored customer experience and supporting multiple local branches with a customer-centric approach.

You will help customers identify appropriate banking products, assist with account openings, lending and transactions, and promote self-service banking options for simplicity, security, and efficiency.

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB's Inner West Branches by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

Skills

Customer empathy

Attention to detail

Team player

Job description

National Australia Bank is seeking a Branch Customer Advisor for the Marrickville area. The role focuses on delivering a seamless, tailored customer experience and supporting multiple local branches with a customer-centric approach.

You will help customers identify appropriate banking products, assist with account openings, lending and transactions, and promote self-service banking options for simplicity, security, and efficiency.