Branch Banking Advisor — Customer Experience

NAB; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

NAB in Dee Why is seeking a Branch Customer Advisor to deliver a seamless, customer‑centric banking experience. You’ll be the first point of contact, handle account openings, unsecured lending and everyday transactions, and promote self-service and digital options.

Join a diverse, inclusive team with development and mobility opportunities, competitive banking benefits, and flexible leave. The role offers regular weekday hours and a focus on accurate, efficient service to build lasting customer

Qualifications

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers.
• A team player with a keen eye for detail ensuring every transaction is efficient and accurate.
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers.

Responsibilities

• Support NAB’s Dee Why Branch by being the first point of contact for customers; placing them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

NAB in Dee Why is seeking a Branch Customer Advisor to deliver a seamless, customer‑centric banking experience. You’ll be the first point of contact, handle account openings, unsecured lending and everyday transactions, and promote self-service and digital options.

Join a diverse, inclusive team with development and mobility opportunities, competitive banking benefits, and flexible leave. The role offers regular weekday hours and a focus on accurate, efficient service to build lasting customer