Customer Experience Advisor – Banking (Mount Barker)

NAB; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Banking discounts

Travel discounts

Leave options

NAB Perks

Job summary

NAB Mount Barker is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience at our local branch. You’ll support customers with account openings, lending needs and everyday banking while guiding them to smart, digital self-service options.

The role emphasizes customer-centric service, accuracy, and teamwork to uphold NAB’s standards of inclusion and accessibility for diverse customers. 5 days a week in-store with supportive development opportunities.

Qualifications

• Customer-focused service delivery experience
• Attention to detail to ensure accurate transactions
• Ability to work in a team and contribute to a positive customer experience

Responsibilities

• Act as the first point of contact for NAB customers at Mount Barker branch
• Identify suitable NAB products and services for customers (accounts, lending, transactions)
• Promote Smarter Banking options (self-service & digital) to simplify banking

Skills

Customer service

Team player

Customer centric thinking

Job description

NAB Mount Barker is seeking a Branch Customer Advisor to deliver a seamless, tailored customer experience at our local branch. You’ll support customers with account openings, lending needs and everyday banking while guiding them to smart, digital self-service options.

The role emphasizes customer-centric service, accuracy, and teamwork to uphold NAB’s standards of inclusion and accessibility for diverse customers. 5 days a week in-store with supportive development opportunities.