Banking Branch Advisor - Elevate Customer Experience

National Australia Bank; Darwin; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Career development

Banking discounts

Leave benefits

NAB Perks

Job summary

National Australia Bank in Darwin is seeking a Branch Customer Advisor to deliver a seamless customer experience and help customers with everyday banking needs. You will be the first point of contact at the Darwin branch, guiding customers through product options and services with a focus on accuracy and service quality.

The role emphasizes customer-centric thinking, teamwork, and inclusion, with opportunities to learn, grow, and participate in NAB’s tailored development programs.

Qualifications

• Passion for delivering quality customer service.
• Strong teamwork and collaboration.
• Customer-centric thinking and inclusion.

Responsibilities

• Support NAB’s Darwin branch as the first point of contact for customers; put them at the centre of everything you do.
• Identify suitable products and services for customers (e.g., account opening, unsecured lending, transactions).
• Demonstrate Smarter Banking options (self-service and digital) to make banking simple, easy and secure.

Skills

Customer focus

Team player

Attention to detail

Job description

National Australia Bank in Darwin is seeking a Branch Customer Advisor to deliver a seamless customer experience and help customers with everyday banking needs. You will be the first point of contact at the Darwin branch, guiding customers through product options and services with a focus on accuracy and service quality.

The role emphasizes customer-centric thinking, teamwork, and inclusion, with opportunities to learn, grow, and participate in NAB’s tailored development programs.