Customer Advisor - Crows Nest, NSW

NAB; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Banking discounts and reduced fees

Travel, Fitness, Events and Technology

Parental leave & other leave benefits

Job summary

NAB in Sydney is looking for a Branch Customer Advisor to support the Crows Nest Branch and deliver a seamless, customer-centric experience daily. You will be the first point of contact for customers and help tailor products and services to their needs.

The role emphasizes delivering gold-class experiences, attention to detail, and inclusive customer service, with hours posted for Monday, Tuesday, Wednesday, Friday and Thursday shifts.

Responsibilities

• Support NAB's Crows Nest Branch by being the first point of contact for customers; put them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate NAB's Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.

Job description

Branch Customer Advisor - Banking - Crows Nest

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you'll go above and beyond to:

• Support NAB's Crows NestBranch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We're looking for the brightest minds to deliver the best for our customers. We'd love for you to have:

• A passion for delivering quality, gold-class experiences for NAB's diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role with the following hours - Monday, Tuesday, Wednesday, Friday 9:00am - 4:15pm and Thursday 9:00am - 5:15pm.

More focus on you

All new Customer Advisors will benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

To discuss adjustment requirements, please contact the NAB Careers team, via ***********@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

Unsolicited CVs from agencies will not be accepted.